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DSIMS
Joined: 07 Sep 2006
Posts: 6
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 Posted: Thu Sep 07, 2006 4:15 pm Post subject: Unable to send smtp messages to cingular wireless phones |
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Just this past week we have not been able to send text messages to any of our cingular phones. We are using pagegate version 4.0 and running it on 2003 small buisness server. We have a tz170 sonicwall firewall. I have been able to email the phones through a public email account. Any help would be greatly appreciated. Below is a copy of our log file:
9/7/2006 3:50:07 PM > SMTP Delivery Session Started for test@mydomain.com
9/7/2006 3:50:17 PM > Attempting to deliver message to mx.mailix.net
9/7/2006 3:50:17 PM > Disconnected From Server
9/7/2006 3:50:17 PM > Attempting to deliver message to amx.mailix.net
9/7/2006 3:50:17 PM > Disconnected From Server
9/7/2006 3:50:17 PM > Attempting to deliver message to mydomain.com
9/7/2006 3:50:17 PM > Disconnected From Server
9/7/2006 3:50:17 PM > Attempting to deliver message to smtp.coxmail.com
9/7/2006 3:50:17 PM > Disconnected From Server
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Thu Sep 07, 2006 4:17 pm Post subject: |
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| What settings do you currently have under the Connectors - Global - SMTP section of the PageGate Admin? |
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DSIMS
Joined: 07 Sep 2006
Posts: 6
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| Posted: Thu Sep 07, 2006 4:37 pm Post subject: |
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local domain: coxmail.com
relay server: smtp.coxmail.com
dns server1: 68.12.16.30
dns server2: 68.1.208.30
nothing in postmaster or relay all mail
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DSIMS
Joined: 07 Sep 2006
Posts: 6
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| Posted: Thu Sep 07, 2006 4:58 pm Post subject: |
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Here is another log file that may give a little more detail.
========================================
9/7/2006 3:54:43 PM Start connection to carrier: Cingular
9/7/2006 3:54:43 PM Sending via SMTP
9/7/2006 3:54:43 PM ----------------------------------------
9/7/2006 3:54:43 PM Working on message to: dsims-pgr from: test
9/7/2006 3:54:43 PM Formatting message
9/7/2006 3:54:43 PM Message contained in single packet
9/7/2006 3:54:43 PM Looking up mailserver for mobile.mycingular.com
9/7/2006 3:54:43 PM Trying host: mx.mycingular.net
9/7/2006 3:55:00 PM Connected to: mx.mycingular.net
9/7/2006 3:55:00 PM Disconnected
9/7/2006 3:55:00 PM Trying host: smtp.coxmail.com
9/7/2006 3:55:16 PM Connected to: smtp.coxmail.com
9/7/2006 3:55:16 PM Disconnected
9/7/2006 3:55:16 PM Message not accepted
9/7/2006 3:55:16 PM Failed Attempt Stn:0 To:dsims-pgr Frm:test Msg:test
9/7/2006 3:55:51 PM ========================================
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Fri Sep 08, 2006 7:54 am Post subject: |
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There's a test I'd like you to run, it'll let us know if port 25 is open or closed on your network. Basically, it'll let us know if you do or don't need to have "Relay All Mail" checked.
1) Go to Start - Run.
2) Type the following and hit enter: command
3) When the command prompt comes up, type the following and hit enter:
telnet mx.mycingular.net 25
If port 25 is open, it'll come back with a "220" response. If port 25 is closed, it'll tell you that a connection could not be established. |
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DSIMS
Joined: 07 Sep 2006
Posts: 6
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| Posted: Fri Sep 08, 2006 8:33 am Post subject: |
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| I ran that check to see if port 25 is open and it was not. I checked the relay all mail and tried again and was unsuccessful. I called cox communications and they told me that they did not close any ports on the their end. I checked my firewall and I am not blocking port 25. I have tried to disable the gateway antivirus and the mcafee antivirus on my server to see if they were blocking port 25 and that did not work. Any suggestions would be greatly appreciated.
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DSIMS
Joined: 07 Sep 2006
Posts: 6
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| Posted: Fri Sep 08, 2006 8:36 am Post subject: |
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| I am sorry it was the mcafee virus scan. I disabled it and it worked. Thanks for your help on checking port 25.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Fri Sep 08, 2006 8:37 am Post subject: |
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| No worries, I'm glad you could get it to work. What you may want to do, however, is to go into the settings of your McAfee Virus Scan and disable the option that blocks port 25 on the system instead of disabling the Virus scan altogether. |
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