SNMP Username

[abradley]

Hello,

We have been changing our e-mail infrastructure and I am now having some problems with Pagegate relaying mail via SNMP.

The error logs show that the e-mail is being denied at our Exchange server gateway due to a invalid username. It appears that the 'Mail From' field changes based on the e-mail?

Is there a way I can set the 'Mail From' to a specific e-mail account? I need to be able to set this to a valid account on our mail server.

Sincerely,

Andy Bradley
abradley@reawire.com



Here is the error log I am receiving now:

7/27/2006 8:30:37 AM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
7/27/2006 8:30:37 AM > SMTP Delivery Session Started for abradley@reawire.com
7/27/2006 8:30:57 AM > Attempting to deliver message to reawire.com
7/27/2006 8:31:00 AM > Disconnected From Server
7/27/2006 8:31:00 AM > Attempting to deliver message to fw05.corp.reawire.com
7/27/2006 8:31:00 AM > Connection To Server Established
7/27/2006 8:31:00 AM < 220 mail.reawire.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.1830 ready at Thu, 27 Jul 2006 08:31:00 -0400
7/27/2006 8:31:00 AM > Ehlo corp.reawire.com
7/27/2006 8:31:00 AM < 250-mail.reawire.com Hello [172.28.20.101]
7/27/2006 8:31:00 AM < 250-TURN
7/27/2006 8:31:00 AM < 250-SIZE
7/27/2006 8:31:00 AM < 250-ETRN
7/27/2006 8:31:00 AM < 250-PIPELINING
7/27/2006 8:31:00 AM < 250-DSN
7/27/2006 8:31:00 AM < 250-ENHANCEDSTATUSCODES
7/27/2006 8:31:00 AM < 250-8bitmime
7/27/2006 8:31:00 AM < 250-BINARYMIME
7/27/2006 8:31:00 AM < 250-CHUNKING
7/27/2006 8:31:00 AM < 250-VRFY
7/27/2006 8:31:00 AM < 250-TLS
7/27/2006 8:31:00 AM < 250-STARTTLS
7/27/2006 8:31:00 AM < 250-X-EXPS GSSAPI NTLM LOGIN
7/27/2006 8:31:00 AM < 250-X-EXPS=LOGIN
7/27/2006 8:31:00 AM < 250-AUTH GSSAPI NTLM LOGIN
7/27/2006 8:31:00 AM < 250-AUTH=LOGIN
7/27/2006 8:31:00 AM < 250-X-LINK2STATE
7/27/2006 8:31:00 AM < 250-XEXCH50
7/27/2006 8:31:00 AM < 250 OK
7/27/2006 8:31:00 AM > Mail From:<test page@corp.reawire.com>
7/27/2006 8:31:00 AM < 501 5.5.4 Invalid Address
7/27/2006 8:31:00 AM > Disconnected From Server
7/27/2006 8:40:00 AM >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

[Tech Support]

If you go into the Connectors - Global - SMTP section, you should see a space for postmaster. You can set the postmaster to a valid email address that PageGate can default to if invalid information for the SMTP protocol is entered into the Sender's Information.

[abradley]

I have set the postmaster to a vaild account previously and just verified that it is set correctly.

This error above occurs when I set a recipient to forward a copy to their external (non-pagegate) e-mail address.

It appears that the forward is not using the postmaster address as the from in the SMTP request?

Andy

[abradley]

Can anyone verify the Postmaster address is the sender address in their SMTP request?

I really need to get this relay working with our Exchange setup and this sender address issue is the only thing not working.

Thanks,

Andy Bradley
abradley@reawire.com

[Tech Support]

It entirely depends on how the message is generated.

If the messages are being generated by the GUI Client, the information under File - Setup in the Sender's Name field is what's used.

If the messages are being generated by the GetAscii interface, you can set it to a static Sender or you can have it pick up the Sender's information dynamically based on the file.

How are your messages being generated?

[abradley]

Got it working - I am using a combination of different interfaces.
The one that was giving me trouble was using the PageGate as a SMTP relay. I would point my SMTP alarm generation software to PageGate and configure a reciepient. Then send a SMTP message to PageGate and have the reciepient set as email only and then PageGate would send SMTP out to our Exchange server.
I now have this working with the help here.

Thanks,

Andy