SMTP disconnection issue

[ericrousse]

Hi,

I'm seeing a weird issue lately with fido. I got 2 PageGate servers, on 2 different ISP. From both of the servers, I can connect via telnet to their smtp server, well the second one in their MX records.

What seems weird, is that with my first server, I can connect to the other mail server, then at the end, I get disconnected, for no reason in the logs.


07/31/06 11:52:47 AM Working on message to: scpfidosmtp from: touchbase@domain
07/31/06 11:52:47 AM Formatting message
07/31/06 11:52:47 AM Message contained in single packet
07/31/06 11:52:47 AM Looking up mailserver for fido.ca
07/31/06 11:52:47 AM Trying host: mailgw1.fido.ca
07/31/06 11:53:03 AM Connected to: mailgw1.fido.ca
07/31/06 11:53:03 AM Disconnected
07/31/06 11:53:03 AM Trying host: mailgw2.fido.ca
07/31/06 11:53:04 AM Connected to: mailgw2.fido.ca
07/31/06 11:53:04 AM Received:220 mailgw2.fido.ca ESMTP Fido_SMTP_Gateway (2.03a)
07/31/06 11:53:04 AM Sent:Ehlo domain
07/31/06 11:53:04 AM Received:250-mailgw2.fido.ca
07/31/06 11:53:04 AM Received:250-PIPELINING
07/31/06 11:53:04 AM Received:250-SIZE 5120000
07/31/06 11:53:04 AM Received:250-ETRN
07/31/06 11:53:04 AM Received:250-XVERP
07/31/06 11:53:05 AM Received:250 8BITMIME
07/31/06 11:53:05 AM Sent:Mail From:<touchbase@domain>
07/31/06 11:53:05 AM Received:250 Ok
07/31/06 11:53:05 AM Sent:Rcpt To:<XXXXXXXXXX@fido.ca>
07/31/06 11:53:05 AM Received:250 Ok
07/31/06 11:53:05 AM Sent:Data
07/31/06 11:53:06 AM Received:354 End data with <CR><LF>.<CR><LF>
07/31/06 11:53:06 AM Sending message
07/31/06 11:53:06 AM Sent:Message-ID: <31070611530718781161@domain>
07/31/06 11:53:06 AM Sent:Date: 31 Jul 06 15:53:00 UT
07/31/06 11:53:06 AM Sent:To: <XXXXXXXXXX@fido.ca>
07/31/06 11:53:06 AM Sent:From: <touchbase@domain>
07/31/06 11:53:06 AM Sent:Subject:
07/31/06 11:53:06 AM Sent:
07/31/06 11:53:06 AM Sent:.....
07/31/06 11:53:06 AM Sent:
.
07/31/06 11:53:06 AM Disconnected
07/31/06 11:53:06 AM Closing connection
07/31/06 11:53:06 AM Unable to send, connection lost
07/31/06 11:53:06 AM Disconnected
07/31/06 11:53:06 AM Message not accepted
07/31/06 11:53:06 AM Failed Attempt Stn:2 To:XXXXXXXXXX
Frm:touchbase@telmatik.com Msg:.....


And from the other server its working fine. I'm thinking that I'm maybe on a black list maybe(with that specific server), but since I'm not getting any reply from their server in the log, i'm not sure...

Also another thing that came to my mind, I know that some SMTP software are recognized as SMTP server for mass mailing, and that are sometimes a bit aggressive, and that are easily recognized by other mail server software. I'm thinking is Pagegate acting differently than a standard SMTP server and that might act a bit aggressive on his connection attempts ?

I know that our own settings can impact a lot, since I can change the Retry time and stuff like that...

Thanks for any info that can be provided!

[Tech Support]

This does seem a bit odd. If you would, email all of the .log files to support@notepage.com - I'd like to have a look at the full logs to see if there are any patterns there.