SMTP issue

[ericrousse]

Hi,

Recently I've discovered that we are unable to send messages to a SMTP recipient. But it doesn't happen all the time.

Here's a part of the log:

06/20/06 01:23:44 PM ----------------------------------------
06/20/06 01:23:44 PM Working on message to: scprogerssmtp from: our@email.com
06/20/06 01:23:44 PM Formatting message
06/20/06 01:23:44 PM Message broken into 2 packets
06/20/06 01:23:44 PM Looking up mailserver for pcs.rogers.com
06/20/06 01:23:44 PM Trying host: rr-mail.rogers.page.ca
06/20/06 01:23:45 PM Connected to: rr-mail.rogers.page.ca
06/20/06 01:23:45 PM Received:220 rr-mail.rogers.page.ca SMTP Proxy Service Ready

06/20/06 01:23:45 PM Sent:Ehlo pad.xxxx.com

06/20/06 01:23:45 PM Received:500 Syntax Error. (Try again using SMTP)

06/20/06 01:23:45 PM Sent:Helo pad.xxxx.com

06/20/06 01:23:45 PM Received:250 rr-mail.rogers.page.ca Hello.

06/20/06 01:23:45 PM Working on packet 1 of 2
06/20/06 01:23:45 PM Sent:Mail From:<our@email.com>

06/20/06 01:23:46 PM Received:250 Sender Okay

06/20/06 01:23:46 PM Sent:Rcpt To:<xxxxx@pcs.rogers.com>

06/20/06 01:23:46 PM Received:250 2.1.0 '<xxxxx@pcs.rogers.com>' Recipient Okay.

06/20/06 01:23:46 PM Sent:Data

06/20/06 01:23:46 PM Received:354 Enter mail, end with "." on a line by itself...

06/20/06 01:23:46 PM Sending message
06/20/06 01:23:46 PM Sent:Message-ID: <2006061323470@xxxx.com>

06/20/06 01:23:46 PM Sent:Date: 20 Jun 06 17:23:00 UT

06/20/06 01:23:46 PM Sent:To: <xxxxx@pcs.rogers.com>

06/20/06 01:23:46 PM Sent:From: <our@email.com>

06/20/06 01:23:46 PM Sent:Subject:

06/20/06 01:23:46 PM Sent:

06/20/06 01:23:46 PM Sent:1208060 2285 AINSLEY CR MONT-ROYAL KENDEH ALKHEN 514-972-2224 REMAX AMBIANCE 315 DEVON AV (MONT-ROYAL) H3R1B8 VISITE DE COURTIERS JEUDI 22 JUIN 2006 DE :1of2
06/20/06 01:23:46 PM Sent:
.

06/20/06 01:23:47 PM Received:250 2.6.0 Mail accepted, queue ID m1Fsjx5-00KsplC.

06/20/06 01:23:47 PM Message sent
06/20/06 01:23:47 PM Working on packet 2 of 2
06/20/06 01:23:47 PM Sent:Mail From:<our@email.com>

06/20/06 01:23:47 PM Received:250 Sender Okay

06/20/06 01:23:47 PM Sent:Rcpt To:<xxxxx@pcs.rogers.com>

06/20/06 01:23:48 PM Received:503-5.5.1 'RCPT TO:' must be preceded by MAIL FROM: command if not PIPELINING.

06/20/06 01:23:48 PM Received:503-5.5.1

06/20/06 01:23:48 PM Received:503-5.5.1 If you are seeing this message in a bounce, or in an alert box

06/20/06 01:23:48 PM Received:503-5.5.1 from your mailer client, etc., then your mailer software is

06/20/06 01:23:48 PM Received:503-5.5.1 may not be compliant with the SMTP protocol (RFC 821 et al).

06/20/06 01:23:48 PM Received:503 5.5.1 Please report this error to those responsible for your mailer software.

06/20/06 01:23:48 PM Closing connection
06/20/06 01:23:48 PM Sent:Quit

06/20/06 01:23:49 PM Disconnected
06/20/06 01:23:49 PM Message not accepted
06/20/06 01:23:49 PM Permanent failure. Message will not be retried
06/20/06 01:23:49 PM FAILED Stn:2 To:xxxxxx Frm:our@email.com Msg:1208060 2285 AINSLEY CR MONT-ROYAL KENDEH ALKHEN 514-972-2224 REMAX AMBIANCE 315 DEVON AV (MONT-ROYAL) H3R1B8 VISITE DE COURTIERS JEUDI 22 JUIN 2006 DE 10:00 A 12:00 VEUILLEZ CONFIRMER VOTRE PRESENCE SI POSSIBLE AU 514-972-2224 MERCI.KINDA
06/20/06 01:23:49 PM Failover: message redirected to scprogersmtl_smtp2 recipient.
06/20/06 01:23:49 PM ----------------------------------------


I've replaced the phone number, domains and email by some random stuff... Basically this seems to happen when it's a message in two parts. Is it possible ?

Thanks

[Tech Support]

The error codes you're getting are in the log you posted but I don't understand why you're getting Syntax errors.

Just to check, what version of PageGate are you using? I assume it's PageGate version 4 but what build version?

To find out, use the Windows Explorer to browse to your PageGate directory. Then go into the properties of the pagegate.exe and go under the version tab and let me know what it says there.

[ericrousse]

It says: 4.0.0.96

Thanks,

[Tech Support]

That's the most recent build of Pagegate. I'll check into why this error is happening. If you would, though, please email your contact information to support@notepage.com in case we need to contact you to test something.

[vwman]

I'm seeing the same error on my smtp, any info would be greatly appreciated

[Tech Support]

We eventually discovered that it was a problem with Rogers. If you look at the second part of the message you will see that PageGate sends a 'Mail From:' and Rogers responds '250 Sender Okay'. Next we send a 'Rcpt To:', and Rogers responds 'RCPT TO:' must be preceded by MAIL FROM: command if not PIPELINING. One line earlier they said the sender was OK from the Mail From command.

Please Rogers and pass them this information, let's see what they say.