Verizon Wireless Phone Problems

[drwyse570]

Okay, I have been reading through the different problems with sending a text message to verizon phones. My problem is, we send multiple messages to many different carriers at the same time, mostly using SNPP. Therefore, we can not change our sender's name to whatever the person's account name is. We are sending to multiple different verizon phones, along with nextels, cingulair, etc. What can I do to all these messages to send to verizon phones using my current internet connection. I tried the vtext.com option with the SMTP. It states that it sent okay, but my norton says it is rejected from the server. What should I do?

[Howser]

I have nothing but the same problems, Can not sent to Verizon or T-Mobile, I should have did more research (homework) before I purchased this product.

[OzCom]

You mentioned that the message was rejected by Norton. SInce the SMTP protocol used by Verizon (10digitphone#@vtext.com) is an email protocol - it sounds like the issue is a security one. Try deactivating the Norton and send a message. If it goes through - you've found the culprit

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[Tech Support]

With most instances of Norton Internet Security and Antivirus, as well as McAffee Antivirus and Firewall, you have to specifically tell both program's that it's okay for NotePager Pro to send SMTP (Email) messages. By default, the Norton and McAffee will automatically block any 'non-registered' traffic on port 25, the SMTP port.

[drwyse570]

I tried deactivating my norton, but it still doesn't work. Any other ideas?

[Tech Support]

It's entirely possible that port 25 may not be open on your network or from your internet service provider. If that's the case, you can't use the "Deliver directly" option in the SMTP setup in NotePager Pro, you have to use the "Deliver through" option and find out what your ISP's relay server is (or your internal relay server if you're on a large LAN).

However, a quick way to see if port 25 is open or closed is to do this:

1) Go to Start - Run
2) Type the following and hit enter: command
3) When the command prompt comes up, type the following and hit enter:

telnet smtpsp.vtext.com 25

If it comes back with a "220" response, that means port 25 is open and the problem may lay elsewhere. If it comes back and says "A connection to the server could not be established on port 25", that means that port 25 is closed and that you use a relay server.