GetMail issue sending mail to text pager

[cbaker]

I need alittle help with out Page Gate server. Trying to use SMTP from another server to a recipient ( all happens internally on our LAN. The recip has getmail enabled but as the message comes into page gate it hangs up page gate and no other messages get sent until i cancel that pending message...
Here is what I see in autoscroll as we test>>>>

Getmail piece......
3/31/2006 2:13:18 PM <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
3/31/2006 2:13:18 PM < New SMTP Connection Requested
3/31/2006 2:13:18 PM > 220 PageGate SMTP Server Ready
3/31/2006 2:13:23 PM < HELO
3/31/2006 2:13:23 PM > 250 tais.sgmc.org welcomes (172.30.45.62)
3/31/2006 2:14:00 PM < MAIL FROM: CLIFF@TAIS.***.ORG
3/31/2006 2:14:00 PM > 250 Sender CLIFF@TAIS.***.ORG Accepted
3/31/2006 2:14:14 PM < RCPT TO: 0095@TAIS.***.ORG
3/31/2006 2:14:14 PM > 250 Recipient 0095@TAIS.***.ORG Accepted
3/31/2006 2:14:26 PM < RSET
3/31/2006 2:14:26 PM > 250 OK
3/31/2006 2:14:29 PM < RSET
3/31/2006 2:14:29 PM > 250 OK
3/31/2006 2:14:29 PM < MAIL FROM: CLIFF@TAIS.***.ORG
3/31/2006 2:14:29 PM > 250 Sender CLIFF@TAIS.***.ORG Accepted
3/31/2006 2:14:29 PM < RCPT TO: 0095@TAIS.***.ORG
3/31/2006 2:14:29 PM > 250 Recipient 0095@TAIS.***.ORG Accepted
3/31/2006 2:14:29 PM < DATA
3/31/2006 2:14:29 PM > 354 Ready For Message - End With <CRLF>.<CRLF>
3/31/2006 2:14:29 PM < ...
3/31/2006 2:14:29 PM Message Accepted for 0095
3/31/2006 2:14:29 PM > 250 Message Accepted
3/31/2006 2:14:29 PM < QUIT
3/31/2006 2:14:29 PM > 221 PageGate SMTP Server Disconnected
3/31/2006 2:14:29 PM < SMTP Connection Disconnected



Now here is my Dialer 1 log.......this uses a modem to dial into our paging terminal and use TAP to send out the text pages to our Alpha pagers.

3/31/2006 2:14:43 PM Start connection to carrier: 1650
3/31/2006 2:14:43 PM Connect using TAP protocol
3/31/2006 2:14:43 PM Setting communication parameters
3/31/2006 2:14:43 PM Attempting to reset modem
3/31/2006 2:14:46 PM Modem reset
3/31/2006 2:14:46 PM Attempting to send dialer init string
3/31/2006 2:14:48 PM Dialer init string sent
3/31/2006 2:14:48 PM Attempting to send carrier init string
3/31/2006 2:14:49 PM Carrier init string sent
3/31/2006 2:14:49 PM Dialing carrier
3/31/2006 2:14:57 PM Waiting for connection
3/31/2006 2:15:16 PM Connected to carrier
3/31/2006 2:15:16 PM Waiting for protocol initialization
3/31/2006 2:15:21 PM TAP protocol detected
3/31/2006 2:15:23 PM Automatic TAP mode accepted
3/31/2006 2:15:23 PM ----------------------------------------
3/31/2006 2:15:23 PM Working on message to: hk-4southdist1 from: CLIFF@TAIS.***.ORG
3/31/2006 2:15:23 PM Formatting message
3/31/2006 2:15:23 PM Program Halted. Error# 94 Invalid use of Null in Procedure: SendTAP
3/31/2006 2:15:23 PM Module Stopped
3/31/2006 2:15:27 PM Module Started
3/31/2006 2:15:31 PM Time synchronized with scheduler
3/31/2006 2:15:41 PM ========================================

[Tech Support]

Two things.

First, go into the PageGate directory and go into the properties of the pagegate.exe file, then let me know what it says under the Version tab.

Two, the only time you'll really get that error is when you have a NULL value in one of the fields in the database. Generally, a null value is either manually input by mistake or there's a crosslinked entry in the database regarding that recipient.

My personal recommendation would be to delete that recipient and recreate them, then see if you get the error. If you still get the error, let us know.

[cbaker]

Thx for the quick reply. And actually we've made alittle head way on this. First things.....i ham running version 4.0.0.8 /// i know its old i guess but it works until we started trying to do this. But anyhow, we've made progress since i posted this message. If we send mail without the subject we get the error about the null filed. If we send the subject our pager recieves the message, but i havent gotten the body to appear ?? But we dont get the null error and crash out Page gate until that pending message is cancelled.

THX

[Tech Support]

This is actually an issue we've had with the GetMail module in builds previous to 4.0.0.9 - All you really need to do to get it to work the way it should is update your version of PageGate to version 4.0.0.96 - Here's the best way to do it:

1) Make a backup of the pagegate.mdb database.
2) After you've made the backup, download the latest installation file for PageGate from our website. (http://www.notepage.net click on the Download Now loink under the PageGate section).
3) In the PageGate Admin, switch PageGate to run from a Windows Service to Application.
4) Manually stop all of the PageGate System services, close the Admin program, Monitor, and any GUI clients connected to the system.
4) Run the installation file, overwriting any files it prompts you to.
5) Once the installation is complete, reboot the system.
6) When the system comes back up, open the Pagegate Admin.
7) Switch the program to run from Application to System Service.

[cbaker]

Thanks....will work on that ASAP.