Problem with Getmail after midnight

[kent]

I have had PageGate running for about 6 months and have had a problem with the GetMail module two times since then. At midnight it appears that a cleanup routine runs and restarts all of the PageGate services. Twice files have accumulated in the MailIn directory without being serviced. The PageGate SMTP server is up and running because it it putting the files in the MailIn directory. GetMail is just not servicing the MailIn directory. Restarting GetMail service solves the problem. According to the OS (Win 2003), the GetMail service is running. There are no errors in the event logs nor PageGate logs. Any ideas?

[Tech Support]

Do me a favor and browse to your PageGate directory and go to the properties of the Pagegate.exe file, then go to the version tab and let me know what file version of PageGate you're running.

[kent]

4.0.0.9 with a date fo 8/5/04. PGMail.exe is the same version and date.

[Tech Support]

1) Make a copy of your c:\program files\pagegate\pagegate.mdb file on the desktop - this file contains all of your registration, carrier, recipient, mailbox, and connectors information.

2) Make a backup copy of the c:\program files\pagegate\mailboxes\ directory, if it exists.

3) We've posted a new build of PageGate on our website, build 4.0.0.96 - these are the steps to update your copy of PageGate. You'll want to start by browsing to our website (http://www.notepage.net) and clicking on the download button under the PageGate section. Save the pgv4.exe file to your desktop for easy reference later.

4) Shut PageGate down. Make sure that the system services are stopped, close the Admin, close the Monitor, and make sure nothing regarding PageGate is still running.

5) Uninstall PageGate. When prompted, select the full uninstall option.

6) Once the full uninstallation of Pagegate is complete, reboot the computer.

7) After the computer has been rebooted, manually browse to the c:\program files\ directory and if the PageGate directory still exists, delete it.

8) Use the pgv4.exe file you downloaded in step 3 to install the latest build of PageGate (select the PageGate Server option when prompted).

9) Now that we've got PageGate reinstalled, run the Admin.

10) Ignore the dialog that pops up, just click on Apply. It will tell you a new database has been created and PageGate must be restarted.

11) BEFORE you run the Admin again, take that copy of the pagegate.mdb file you made in step 1 and copy it back into the c:\program files\pagegate directory.

12) It'll ask if you want to overwrite the file, say yes.

13) If any of your recipients use mailboxes, restore the Mailboxes directory that you backed up in step 2.

14) Run the PageGate Admin again. Everything should be there (carriers, recipients, connector information, registration, all of it).

15) The last thing is to go to Program - Settings in the PageGate Admin and switch it to have PageGate run as a Windows NT service.

16) Once PageGate has been switched to run as a Service, left click once on the icon of the pager in your system tray and tell it to start.

That should take care of the problem you've been having with GetMail, please let us know.