Cingular Pages Failing

[rpick]

We've been having problems with sending text pages to cingular cell phones. this started about november. I have read other threads conerning cingular and gave me a few things to try, but still failing.

Here"s a log from our dialer with messages. What concerns me is the message 'no dns servers are configured'. Is it possible tha the pages are no getting pas our firewall?


1/14/2006 10:11:41 Start connection to carrier: Cingular_Wireless
1/14/2006 10:11:41 Sending via SMTP
1/14/2006 10:11:41 ----------------------------------------
1/14/2006 10:11:41 Working on message to: xxxx_xxxx from:
1/14/2006 10:11:41 Formatting message
1/14/2006 10:11:41 Message contained in single packet
1/14/2006 10:11:41 Warning - no DNS servers are configured
1/14/2006 10:11:41 Looking up mailserver for mycingular.textmsg.com
1/14/2006 10:11:41 Trying host: mycingular.textmsg.com
1/14/2006 10:12:11 Message not accepted
1/14/2006 10:12:11 Failed Attempt Stn:10 To:xxxx_xxxx Msg:xxxx, please call tac if you receive this page. thanks, ron
1/14/2006 10:20:48 ========================================
1/14/2006 10:20:48 Start connection to carrier: Cingular_Wireless
1/14/2006 10:20:48 Connect using TAP protocol
1/14/2006 10:20:48 Setting communication parameters
1/14/2006 10:20:48 Attempting to reset modem
1/14/2006 10:20:51 Modem reset
1/14/2006 10:20:51 Attempting to send dialer init string
1/14/2006 10:20:53 Dialer init string sent
1/14/2006 10:20:53 Dialing carrier
1/14/2006 10:21:01 Waiting for connection
1/14/2006 10:22:01 Attempting to hang up modem
1/14/2006 10:22:04 Modem hung up
1/14/2006 10:22:39 ========================================
1/14/2006 10:22:39 Start connection to carrier: Cingular_Wireless
1/14/2006 10:22:39 Connect using TAP protocol
1/14/2006 10:22:39 Setting communication parameters
1/14/2006 10:22:40 Attempting to reset modem
1/14/2006 10:22:43 Modem reset
1/14/2006 10:22:43 Attempting to send dialer init string
1/14/2006 10:22:44 Dialer init string sent
1/14/2006 10:22:44 Dialing carrier
1/14/2006 10:22:52 Waiting for connection
1/14/2006 10:23:52 Attempting to hang up modem
1/14/2006 10:23:55 Modem hung up
1/14/2006 10:24:30 ========================================
1/14/2006 10:24:30 Start connection to carrier: Cingular_Wireless
1/14/2006 10:24:30 Connect using TAP protocol
1/14/2006 10:24:30 Setting communication parameters
1/14/2006 10:24:31 Attempting to reset modem
1/14/2006 10:24:34 Modem reset
1/14/2006 10:24:34 Attempting to send dialer init string
1/14/2006 10:24:35 Dialer init string sent
1/14/2006 10:24:35 Dialing carrier
1/14/2006 10:24:44 Waiting for connection
1/14/2006 10:25:44 Attempting to hang up modem
1/14/2006 10:25:46 Modem hung up
1/14/2006 10:29:42 ========================================
1/14/2006 10:29:42 Start connection to carrier: Cingular_Wireless
1/14/2006 10:29:42 Sending via SMTP
1/14/2006 10:29:42 ----------------------------------------
1/14/2006 10:29:42 Working on message to: xxxx_xxxx from:
1/14/2006 10:29:42 Formatting message
1/14/2006 10:29:42 Message contained in single packet
1/14/2006 10:29:42 Warning - no DNS servers are configured
1/14/2006 10:29:42 Looking up mailserver for cingularme.com
1/14/2006 10:29:42 Trying host: cingularme.com
1/14/2006 10:30:12 Message not accepted
1/14/2006 10:30:12 Failed Attempt Stn:10 To:xxxx_xxxx Msg:*C*, xxxx, please call tac if you receive this page. thanks, ron
1/14/2006 10:43:30 ========================================
1/14/2006 10:43:30 Start connection to carrier: Cingular_Wireless
1/14/2006 10:43:30 Sending via SMTP
1/14/2006 10:43:30 ----------------------------------------
1/14/2006 10:43:30 Working on message to: xxxx_xxxx from:
1/14/2006 10:43:30 Formatting message
1/14/2006 10:43:30 Message contained in single packet
1/14/2006 10:43:30 Warning - no DNS servers are configured
1/14/2006 10:43:30 Looking up mailserver for mmode.com
1/14/2006 10:43:30 Trying host: mmode.com
1/14/2006 10:44:00 Message not accepted
1/14/2006 10:44:00 Failed Attempt Stn:10 To:xxxx_xxxx Msg:xxxx please call tac if you receive his page. thanks, ron
1/14/2006 10:44:35 ========================================
1/14/2006 10:44:35 Start connection to carrier: Cingular_Wireless
1/14/2006 10:44:35 Sending via SMTP
1/14/2006 10:44:35 ----------------------------------------
1/14/2006 10:44:35 Working on message to: xxxx_xxxx from:
1/14/2006 10:44:35 Formatting message
1/14/2006 10:44:35 Message contained in single packet
1/14/2006 10:44:35 Warning - no DNS servers are configured
1/14/2006 10:44:35 Looking up mailserver for mmode.com
1/14/2006 10:44:35 Trying host: mmode.com
1/14/2006 10:45:06 Message not accepted
1/14/2006 10:45:06 Failed Attempt Stn:10 To:xxxx_xxxx Msg:xxxx please call tac if you receive his page. thanks, ron
1/14/2006 10:45:51 ========================================
1/14/2006 10:45:51 Start connection to carrier: Cingular_Wireless
1/14/2006 10:45:51 Sending via SMTP
1/14/2006 10:45:51 ----------------------------------------
1/14/2006 10:45:51 Working on message to: xxxx_xxxx from:
1/14/2006 10:45:51 Formatting message
1/14/2006 10:45:51 Message contained in single packet
1/14/2006 10:45:51 Warning - no DNS servers are configured
1/14/2006 10:45:51 Looking up mailserver for mobile.mycingular.com
1/14/2006 10:45:51 Trying host: mobile.mycingular.com
1/14/2006 10:46:21 Message not accepted
1/14/2006 10:46:21 Failed Attempt Stn:10 To:xxxx_xxxx Msg:xxxx please call tac if you receive his page. thanks, ron
1/14/2006 10:46:21 Carrier retry limit reached. Marking pending messages as bad
1/14/2006 10:46:21 FAILED Stn:10 To:xxxx_xxxx Msg:xxxx please call tac if you receive his page. thanks, ron

any help will be greatly appreciated.

[OzCom]

Since Cingular consumed AT&T Wireless - they've been making nyumerous changes. They have about 15 different terminals that they can assign a particular cell number to. The only RELIABLE way to determine what terminal a particular number has been assigned to is to have the person carrying the phone call Cingular customer service (?) from their cell phone by dialing 611. Once they get a CSR on the line they need to ask SPECIFICALLY: "What is the email address of my phone?". If the caller asks about text messaging or paging, the CSR will generally vapor lock! In the Northeast, Cingular has been USUALLY defaulting to 10digit#@mycingular.com

Good Luck!

(PS: For a good discussion of the issues - look at Brad Dye's Wireless Messaging newsletter from November. It can be found here:
http://braddye.com/newsletters/n25nov2005a.html )

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[rpick]

That's a good starting point. thanks

[OzCom]

After looking at your log, I noticed that it appears that you have not yet configured any DNS servers. Correcting that may solve your problem

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[rpick]

that message concerns me too. we do not get that for others like arch.

[OzCom]

You will only see that message with the SMTP protocol (since it is an email protocol). With Arch, you should be using WCTP or TAP since they are far more reliable and much faster

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[rpick]

arch is set up as wctp.