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pagegate_nub Guest
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Posted: Thu Oct 23, 2003 5:09 pm Post subject: can pagegate do weekly or calendar based on-call groups? |
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Hello,
Our organization is in need of a paging solution, and for the most part pagegate appears to fit the bill.
However, the on-call group scheduling in the evaluation version appears to only allow on-call rotation on a daily basis. While our staff rotate on a weekly basis.
Can pagegate handle on-call scheduling on a weekly, or calendar based rotation?
Thank you,
pagegate_nub
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Tech Support
Joined: 25 Aug 2003 Posts: 4351
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Posted: Mon Oct 27, 2003 4:28 pm Post subject: can pagegate do weekly or calendar based on-call groups? |
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Currently PageGate's on-call group feature only allows scheduling for day-of-week. There are no immediate plans for changing this. However, if this is a real important feature for you, we are always open for paid modifications and customizations. If you are interested, you can email me at chris@notepage.com and we can work on the details and get pricing info for you. |
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sebrewer@cchs
Joined: 04 Dec 2003 Posts: 8 Location: Cleveland, OH
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Posted: Thu Feb 05, 2004 9:53 am Post subject: |
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I understand that there are no plans for adding calendar-based oncall, but I was wondering if you had ever considered allowing the administrator to define a default recipient for an on-call group, so that the page could be routed somewhere even if all of the group members were out of their active windows ?
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Tech Support
Joined: 25 Aug 2003 Posts: 4351
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Posted: Thu Feb 05, 2004 9:59 am Post subject: can pagegate do weekly or calendar based on-call groups? |
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That is an interesting idea. Is it that you always want the default user paged, or (even better I think), the default user would get paged only if no other recipients in the on-call group will be paged.
Please clarify, and I will see if I can get this added to the request list for future enhancements. |
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sebrewer@cchs
Joined: 04 Dec 2003 Posts: 8 Location: Cleveland, OH
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Posted: Thu Feb 05, 2004 10:13 am Post subject: |
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I think you see where I'm going. I am currently using an external Perl script to implement group logic and determine who to page when a request is made. Each recipient chooses a start and end hour (8:00-8:00, 6:00-3:00, etc ...).
When a page for a group is received, the script looks at each recipient's window to determine if he/she is active. If any recipient is in their active window, a page is sent to them. If none are in the active window(evenings and weekends, typically), a default on-call recipient gets the page.
Under this model, none of my external systems need to cope with weekend/after-hour scheduling, and I'm guaranteed that the page will try to get delivered to someone, rather than cancelled. The only admin required is to correctly set the on-call recipient as required.
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