NotePage, Inc. Forum Index

can pagegate do weekly or calendar based on-call groups?

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support
View previous topic :: View next topic  
Author Message
pagegate_nub
Guest





PostPosted: Thu Oct 23, 2003 5:09 pm    Post subject: can pagegate do weekly or calendar based on-call groups? Reply with quote

Hello,

Our organization is in need of a paging solution, and for the most part pagegate appears to fit the bill.

However, the on-call group scheduling in the evaluation version appears to only allow on-call rotation on a daily basis. While our staff rotate on a weekly basis.

Can pagegate handle on-call scheduling on a weekly, or calendar based rotation?

Thank you,

pagegate_nub


Back to top
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon Oct 27, 2003 4:28 pm    Post subject: can pagegate do weekly or calendar based on-call groups? Reply with quote

Currently PageGate's on-call group feature only allows scheduling for day-of-week. There are no immediate plans for changing this. However, if this is a real important feature for you, we are always open for paid modifications and customizations. If you are interested, you can email me at chris@notepage.com and we can work on the details and get pricing info for you.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
sebrewer@cchs



Joined: 04 Dec 2003
Posts: 8
Location: Cleveland, OH

PostPosted: Thu Feb 05, 2004 9:53 am    Post subject: Reply with quote

I understand that there are no plans for adding calendar-based oncall, but I was wondering if you had ever considered allowing the administrator to define a default recipient for an on-call group, so that the page could be routed somewhere even if all of the group members were out of their active windows ?


Back to top
View user's profile Send e-mail
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Thu Feb 05, 2004 9:59 am    Post subject: can pagegate do weekly or calendar based on-call groups? Reply with quote

That is an interesting idea. Is it that you always want the default user paged, or (even better I think), the default user would get paged only if no other recipients in the on-call group will be paged.

Please clarify, and I will see if I can get this added to the request list for future enhancements.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
sebrewer@cchs



Joined: 04 Dec 2003
Posts: 8
Location: Cleveland, OH

PostPosted: Thu Feb 05, 2004 10:13 am    Post subject: Reply with quote

I think you see where I'm going. I am currently using an external Perl script to implement group logic and determine who to page when a request is made. Each recipient chooses a start and end hour (8:00-8:00, 6:00-3:00, etc ...).

When a page for a group is received, the script looks at each recipient's window to determine if he/she is active. If any recipient is in their active window, a page is sent to them. If none are in the active window(evenings and weekends, typically), a default on-call recipient gets the page.

Under this model, none of my external systems need to cope with weekend/after-hour scheduling, and I'm guaranteed that the page will try to get delivered to someone, rather than cancelled. The only admin required is to correctly set the on-call recipient as required.


Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin