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jorgeh
Joined: 22 Sep 2005
Posts: 10
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 Posted: Fri Oct 21, 2005 3:18 pm Post subject: GetTone |
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I have configured GetTone to answer calls, When the phone rings, the status message changes from Running to Answering and then to Waiting for data. But it never really does answer.
Am I missing something?
Jorge Henriquez.
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Mon Oct 24, 2005 1:40 pm Post subject: |
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| If you would, please let us know the make and model of the modem. Also, post the contents of your PGGTone.ini file.
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jorgeh
Joined: 22 Sep 2005
Posts: 10
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| Posted: Wed Nov 02, 2005 2:29 pm Post subject: |
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The modem is listed (in device manager) as a conexant HP56 Micromodem.
Here are the contents of my INI file.
[General]
; Run as 'Application' or 'Service'
RunStyle=Application
; Switch run styles: 'True' or 'False'
SwitchStyle=False
; Number of seconds of silence before hangup
SilenceTimeout=5
; Folder to write message files (should match the folder
; PageGate's GetAscii is setup to use)
DataFolder="C:\Program Files\PageGate\GetAscii\"
; Extension to use on end of data file (PageGate's GetAscii
; interface should be setup to look for these files).
;FileExtension=.ttm
FileExtension=.asc
[Modem]
; The serial port your modem is attached to
ComPort=4
; AT Commands to init modem
; For Conexant based voice modems: AT&FQ0V1X4S0=1+FCLASS=8
; For USR voice modems: AT&F0Q0V1X4S0=0#CLS=8
InitString=AT&FQ0V1X4S0=1+FCLASS=8
; AT Commands sent on ring
; For Conexant based voice modems: AT+VTS={#,5},{#,5},{#,5}
; For USR voice modems: AT#CLS=8A
ConnectString=AT+VTS={#,5},{#,5},{#,5}
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Tech Support
Joined: 25 Aug 2003
Posts: 4405
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| Posted: Thu Nov 03, 2005 11:05 am Post subject: |
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Unfortunately, we couldn't find much information about the PcTel HP56 (although there is a bunch about the HSP56). My best recommendation is that you get the latest manufacturer drivers for your modem and install them, then see if that helps.
Thereis another possibility, though, that the HP56 (as opposed to the HSP56) is just a regular data/fax modem and is not, in fact, a voicemodem.
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jorgeh
Joined: 22 Sep 2005
Posts: 10
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| Posted: Thu Nov 03, 2005 11:27 am Post subject: |
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Sorry, My mistake.
The modem IS indeed a HSP56
Jorge.
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jorgeh
Joined: 22 Sep 2005
Posts: 10
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| Posted: Thu Nov 03, 2005 12:34 pm Post subject: |
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OK. After looking at some of the init strings from the modem manufacturer, in the .inf file, I noticed some of the strings were more similar to USR than connexant. so I used the USR connection strings in your sample file.
So GetTone is now writing the files, now to the next hurdle...
I'm getting the following messages in GetAscii...
11/3/2005 10:27:53 AM Warning. Unable to access file/directory: Procedure: check_for_messages. Retrying...
11/3/2005 10:29:00 AM Warning. Unable to access file/directory: Procedure: check_for_messages. Retrying...
11/3/2005 10:30:05 AM Warning. Unable to access file/directory: Procedure: check_for_messages. Retrying...
11/3/2005 10:31:10 AM Warning. Unable to access file/directory: Procedure: check_for_messages. Retrying...
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jorgeh
Joined: 22 Sep 2005
Posts: 10
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| Posted: Fri Nov 04, 2005 8:01 am Post subject: |
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Got past the 2nd hurdle. Now for what I hope is the final one...
Modem answers the call, gets the DTMF tones, and creates the file after the 5 seconds timeout, but will not hang up the phone.
any clues?
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jorgeh
Joined: 22 Sep 2005
Posts: 10
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| Posted: Fri Nov 04, 2005 10:14 am Post subject: |
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OK. Whole different modem. It all works well now when running it as an application. But when ran as a service, the modem does not answer the call.
How can I get the program to run as a service and answer the call?
--Jorge.
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