Method to Configure PageGate to Bypass Dial-up Services

[hobgoolw]

On Friday, James City County had a hardware failure with the USB COM ports or the modem and PageGate started generating a message that read "PGDialer1 Unable to Access Modem". By the time that the problem was discovered mid-day Saturday, 259 pages had backed up in the queue. Most pages there are normally delivered across the Internet using one of the Internet delivery protocols, but someone had tried to page a pager that required the TAP protocol over dial-up. This is when the problem started.

Is there any way to configure PageGate so that if a hardware failure such as this occurs again, that PageGata will bypass the pages requiring dial-up and move forward to process the pages to be sent via one of the Internet delivery protocols? If it helps, I noticed that, according to their registration under PG Rev 4, they are licensed for 2 dialers, but I only see where one has been configured. Is there some way that the second dialer can come into play and help with this situation if it ever happens again?

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Bill Hobgood

[Tech Support]

The most efficient way to do what you'd like to do is to purchase a second dialing module. Then, all you would need to do is set your online carriers to use dialer 2 and all of your modem based carriers to use dialer 1.

[cstanley]

My Agency experienced a similar problem when we converted to a new server. Our external modem was not compatible with Windows 2003. I've switched all of my carriers over to using either SNPP or SMTP. I have yet to find one that can't use one or the other. Check the setup lists on notepage.net for your TAP Carrier if you have not already. Chances are, they can receive text messages through another protocol. If so, you can simply set up a new carrier and use it as a failover for your TAP settings, or replace the settings entirely.