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sirjames



Joined: 08 May 2008
Posts: 42

PostPosted: Fri Jan 29, 2010 2:26 am    Post subject: Reply with quote

Can you try sending this message but before that please set your recipient settings to this settings...

RECIPIENT SETTINGS:
Type: Normal
Carrier: <whatever yours is..>
Failover: None
ID/PIN: <whatever yours is..>
Max Chars: 160
Notify Code: 999
Alpha: checked
Drop non-printable characters: checked

MESSAGE:
GRP/IM605470/Open/P2/Mitsuyoshi/mchikaoka@ab.cd.com/11-1-1111-1111//01/28/10 00:20:07/[SR]Request for updating of I6-Capex Release Strategy - Adjustment of IM598907/finance/pacific/release related/release strategy - pacific

Note: I sent the message twice using different Max Chars settings. Here are the results:
Max Chars set to 320 --- SUCCESSFUL
Max Chars set to 160 --- FAILED

Based on my testing today: The test message above will only fail if the max char is set to 160. This doesn't mean that if I set every recipient to 320, it will never happen because there is a message length where it will also fail.
But I want to know if you'll be able to replicate the same error on your setup. thanks


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sirjames



Joined: 08 May 2008
Posts: 42

PostPosted: Fri Jan 29, 2010 8:12 pm    Post subject: Reply with quote

....


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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US

PostPosted: Sat Jan 30, 2010 4:03 pm    Post subject: Reply with quote

I duplicated your settings on a system with a GSM modem and on a system with a CDMA modem - all messages processes properly. In your log, I noticed this line:
"
1/28/2010 9:36:58 PM Sent:AT+CMGS="+639178544803"<CR>"

Are you adding the "+" sign in the cellular number?



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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sirjames



Joined: 08 May 2008
Posts: 42

PostPosted: Sun Jan 31, 2010 10:20 pm    Post subject: Reply with quote

For some, especially if it's an international sms, i put that in but this is definitely not the cause of the fault though. With or without it the situation is the same... thanks

There is really something wrong when using the setup I mentioned above.


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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US

PostPosted: Mon Feb 01, 2010 6:48 am    Post subject: Reply with quote

Well, perhaps it is carrier or modem specific. Here is a list of the carriers through which I have been able to successfully sent your message samples from:

Rogers Canada
Verizon Wireless
AT&T
T-Mobile
Sprint

ALL were performed using MultiTech brand MTCBA series cellular modems



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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sirjames



Joined: 08 May 2008
Posts: 42

PostPosted: Tue Feb 02, 2010 12:30 am    Post subject: Reply with quote

i don't think this is a carrier or modem issue ... the process is still within the pager. If i send the message manually, using the modem, there will be no issue. The only workaround I can see for now is to increase the maximum characters for the recipient, which would entail cost in the long run.

Btw, what version of PG are you using? I am using 5.0.8.


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