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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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 Posted: Thu Feb 04, 2010 4:57 pm Post subject: |
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| What version of Windows (and language) is installed on the working system? |
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bikeboy
Joined: 04 Feb 2010
Posts: 10
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| Posted: Thu Feb 04, 2010 5:52 pm Post subject: |
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The same as the original system. Windows Server 2003 SP2 GERMAN with 10 Terminal Users.
The working system is a noname Server. The other system is 19" IBM server.
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Tech Support
Joined: 25 Aug 2003
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| Posted: Fri Feb 05, 2010 9:25 am Post subject: |
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On the system where this isn't working:
1) Make a backup of the pagegate.mdb file (typically located in c:\pagegatedata\database\). This is the single most important thing you can do before you update.
2) Stop PageGate. Make sure that none of the services or programs are running. Make ABSOLUTELY SURE that nothing in regards to PageGate is running.
3) Uninstall PageGate.
4) When prompted whether to do the program or the full uninstall, select the Full uninstall.
4a) When prompted as to whether or not to remove the shared files, say yes to each item but do NOT say Yes to All.
5) Download the latest installation file for PageGate from our website: http://www.notepage.net (click on the download option under the PageGate section in the center of the page)
6) Run the pgsetup.exe file you downloaded in step 5.
7) The ONLY option you want to run is the "Install PageGate Server" option.
8) Unless you need to change the installation directory, you can click on Next until the installation finishes.
9) After the installation finishes, run the PageGate Admin.
10) When prompted for the Program Defaults, select your preferences and click on Apply.
11) After the new database has been created, click ok OK and take the copy of the database you made in step 1 and copy it back into the Database folder, overwriting the new database.
12) Go into the PageGate Admin again.
13) Go to the Program - Settings section.
14) Where it says "Run PageGate As", move the dot down to Windows Service and Click on Apply.
15) When prompted for credentials, leave them blank and click on Apply again.
After the program has finished switching run styles, try to start it and let's see what happens. |
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bikeboy
Joined: 04 Feb 2010
Posts: 10
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| Posted: Fri Feb 05, 2010 3:13 pm Post subject: |
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Hi,
after the installation => the same errors as before!
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bikeboy
Joined: 04 Feb 2010
Posts: 10
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| Posted: Thu Feb 11, 2010 7:47 am Post subject: |
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Hi,
I have installed the PageGate for 3 times. After the installation allways the same errors.
I have also "cleared" the system:
- Clear all PageGate directories
- Clear all PageGate / NotePage registry items.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Fri Feb 12, 2010 12:59 pm Post subject: |
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| but if you install on a different system, this isn't an issue... right? |
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bikeboy
Joined: 04 Feb 2010
Posts: 10
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| Posted: Tue Feb 16, 2010 9:57 am Post subject: |
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Yes,
for tests IK have intstalled PageGate on 2 other Systems. It works fine.
My problem is: I can not change the system.
Perhaps it is a problem with characters in an EVAL SQL statement (I had the same problems with my own software).
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue Feb 16, 2010 11:25 am Post subject: |
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| Wait... are you passing information directly to our database via SQL queries? If so, what information and in to which tables? |
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bikeboy
Joined: 04 Feb 2010
Posts: 10
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bikeboy
Joined: 04 Feb 2010
Posts: 10
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| Posted: Wed Feb 24, 2010 4:48 am Post subject: |
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| Since yesterday I have the same error messages on the Testsystem!
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue Mar 02, 2010 4:55 pm Post subject: |
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From an earlier post of yours:
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- pgadmin: Enable / Disable GUI Client ==> Excessive Database Errors 3061 ... edit_gui apply
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Is this reproducible behavior?
Do you get the error both when checking the box and hitting Apply, and unchecking the box and hitting Apply?
The errors may be related, and it will be easier to track down the one in PGAdmin. |
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bikeboy
Joined: 04 Feb 2010
Posts: 10
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| Posted: Thu Mar 25, 2010 1:16 am Post subject: |
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| Yes. it is so.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Thu Mar 25, 2010 8:04 am Post subject: |
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| OK, I think that will be helpful in tracking down the problem... stay tuned. |
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Thu Mar 25, 2010 8:09 am Post subject: |
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In PG Admin, go to Program->Security->Log
Make a note of what the last entry is.
Close that window and then go to Interfaces->Gui Client->Settings. Check (or uncheck) the box and hit Apply.
If you get the error, go back to Program->Security->Log and let me know if there is a new entry in there or not (and what it says).
Thanks |
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