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Herbert_wang
Joined: 18 Jul 2007
Posts: 13
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 Posted: Wed Jul 18, 2007 6:35 am Post subject: no response from webgate |
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Dear Sir,
we (transtel engineering singapore) purchased pagegate software early this year, but only tried it today.
The paging terminal is M640 from Zetron. after we click the "send" button, there's no return message from the website. We are sure we follow the instruction of software installation. The webgate.exe was put into the correct directory. but it seams it do not work. The OS is windows XP.
and we want to clarify whether the webgate software sends the data via the serial port of computer?
Please help! Thank you very much!
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Wed Jul 18, 2007 8:33 am Post subject: |
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Well, the WebGate module itself doesn't send anything at all. All the WebGate module does is monitor a web page (or web pages) for incoming information submitted from the web pages.
Once information is submitted from a web page, the GetWeb module hands that information to the PageGate engine. The PageGate engine can then send out the information via Serial port, if you have it configured to do so.
So, let's fix the first problem. Something is preventing your web pages from submitting information to the GetWeb module.
What web-hosting software are you using on your XP System? IIS? Apache?
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Herbert_wang
Joined: 18 Jul 2007
Posts: 13
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| Posted: Wed Jul 18, 2007 8:12 pm Post subject: |
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| Tech Support wrote: |
So, let's fix the first problem. Something is preventing your web pages from submitting information to the GetWeb module.
What web-hosting software are you using on your XP System? IIS? Apache? |
At first, could I know what I could see if there is response from GetWeb Module? I tried to run GetWeb.exe alone. A MS-DOS window came out and only a few words was showing on the top. I left this windows running and submit the information through web, nothing changed.
The web-hosting software is IIS. I follow the installation instruction exactly.
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Thu Jul 19, 2007 2:38 pm Post subject: |
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| Herbert_wang wrote: |
| At first, could I know what I could see if there is response from GetWeb Module? I tried to run GetWeb.exe alone. A MS-DOS window came out and only a few words was showing on the top. I left this windows running and submit the information through web, nothing changed. |
Right.. that's because the webgate.exe file wasn't intended to be run in the same style as other executables. It was only ever intended to accept cgi-data input from a webpage.
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| The web-hosting software is IIS. I follow the installation instruction exactly. |
Here's what you'll want to do:
1) On the web server, create a new directory on the hard drive:
c:\inetpub\pgscripts\
2) Open the IIS Manager.
3) Right click on your Default WebSite.
4) Mouse over New.
5) Select Virtual Directory.
6) The alias needs to be: pgscripts
7) The directory path is: c:\inetpub\pgscripts\
8) The permission needed are: Read, Run, Execute, and Write.
9) You'll receive a warning, click on Yes, then Finish.
10) Now that we have the directory in IIS, open the PageGate Admin.
11) Browse to the Interfaces - GetWeb - Settings section.
12) Set the CGI Data path to: c:\inetpub\pgscripts\
13) Make sure to edit the ACTION line in your templates to use
http://servername/pgscripts/webgate.exe
Once you do that, it should work like a charm.
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Herbert_wang
Joined: 18 Jul 2007
Posts: 13
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| Posted: Thu Jul 19, 2007 9:06 pm Post subject: |
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Hi, I did a test. I followed the instruction; configed the pagegate admin and edited the action folder of guilist.htm, but the website still point to scripts but not pgscripts. I captured the error message of internet explorer as below:
http://10.18.96.117/scripts/webgate.exe
The page cannot be displayed
The page you are looking for cannot be displayed because the page address is incorrect.
Please try the following:
* If you typed the page address in the Address bar, check that it is entered correctly.
* Open the 10.18.96.117 home page and then look for links to the information you want.
HTTP 405 - Resource not allowed
Internet Information Services
Please help.
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Fri Jul 20, 2007 8:17 am Post subject: |
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If you'll notice, the URL is still pointing to the scripts directory, not the pgscripts directory. So, either the edits you made to the guilist.htm weren't propogated or you edited the wrong file.
The easiest way to find out is to make PageGate republish the site.
The easiest way to do that is to add and remove a member of your web paging group. Any time you make a modification to the member list of a web paging group, PageGate republishes the index.htm and default.htm based on the template you've specified.
So, take someone out of your web group, click on apply, add that person right back in, and click on apply again.
After you do that, refresh the actual webpage and see if it's submitting to /pgscripts/webgate.exe
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Herbert_wang
Joined: 18 Jul 2007
Posts: 13
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| Posted: Sun Jul 22, 2007 8:10 pm Post subject: |
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Hi, Thanks!
I did a test to created a new member and added into the group abcd. When I load the web, it was listed inside the Recipient List and could be selected. I think the default page is working fine.
Please advice what I shall do next.
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Herbert_wang
Joined: 18 Jul 2007
Posts: 13
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| Posted: Tue Jul 24, 2007 8:33 pm Post subject: |
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Dear Support,
any update?
the default page is working. but the webgate did not receive any information from the webpage.
Please help!
Thank you very much!
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Wed Jul 25, 2007 8:53 am Post subject: |
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| If you would, open the PageGate Admin and go to the Interfaces - GetWeb - Settings section. What do you have specified for the CGI-Data path and what do you have specified for the Web Pages path?
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Herbert_wang
Joined: 18 Jul 2007
Posts: 13
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| Posted: Wed Jul 25, 2007 8:09 pm Post subject: |
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I changed it to C:\Inetpub\pgscripts\ last time.
The configuration is correct.
Could I check with you:
The webgate will work no matter I access the website from local PC or from network. Am I right?
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Thu Jul 26, 2007 8:08 am Post subject: |
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I think what you may be running into is permissions of an entirely different variety. This time, intead of IIS and CGI permission issues, we're running into general Windows security issues.
Just to verify, though, if you open the PageGate Admin and go to the Program - Settings section, which option do you have selected on the "Run PageGate As" section and what is checked under "Run on this server"?
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Herbert_wang
Joined: 18 Jul 2007
Posts: 13
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| Posted: Thu Jul 26, 2007 8:33 pm Post subject: |
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Hi,
The setting is
Run PageGate As Application.
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Fri Jul 27, 2007 8:38 am Post subject: |
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Now I'm really confused.
I'd like you to run a search, in Windows, for me. I want you to search c:\inetpub\ for all .tmp files (so, you'll want to search for *.tmp in c:\inetpub\). Let me know what, if any, files it finds.
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Herbert_wang
Joined: 18 Jul 2007
Posts: 13
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| Posted: Sun Jul 29, 2007 8:06 pm Post subject: |
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Hi Support,
There's no .tmp file.
is there something wrong?
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Tue Jul 31, 2007 12:12 pm Post subject: |
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| What do you have as the ACTION= line in your guilist.htm template?
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