PGMailServer

[CityOfBrentwood]

After starting up the pagegate server, I continue to receive the message "Asking PGMailServer service to start." This continues to show up in the log about every 4 seconds.

The PGMailServer service is not running, and all the other services appear to be running fine. What should I do to get that service going?

[Tech Support]

A few questions:

1) What version of Windows are you running?

2) What build version of PageGate are you running? Go into the properties of the pagegate.exe file and look under the version tab for specific bulid numbers.

[CityOfBrentwood]

Server 2003 Service pack 2, version 4.0.0.96.

[Tech Support]

If you go into the Administrative Tools for Windows, then go into the Services, what happens when you try to manually start the PGMailService? Do you immediately get an error or does it time out?

[CityOfBrentwood]

There is an immediate error message that says:

"Could not start the PGMailService service on Local Computer."

Error 1053: The service did not respond to the start or control request in a timely fashion.

It comes up immediately, though, there doesn't seem to be any timeout.

[Tech Support]

I've seen this a time or two and the solution always varies from system to system, so let's start with the basics and work our way from there.

Give this a try and let us know if it fixes the problem:

1) Go to Control Panel.

2) In the Control Panel, open the System Properties.

3) Go under the Advanced Tab.

4) Click on the Settings under the Performance section.

5) Go under the Data Execution Prevention tab.

6) Move the dot next turn "Turn DEP on for all..."

7) Click on Add.

8) Browse to the PageGate directory and double click on the PGMailServer.exe file.

9) Left click on Apply.

It may ask you to reboot, please do so, if it does.

[CityOfBrentwood]

I haved gone through those steps and added the Pagegate Mail Server to the DEP list, using "Turn dep on for all programs and services except those I select" and restarted the Pagegate service. I am still getting that message.

I also tried setting PGMailService to log on as a user I knew was administrator. Still not luck! I've set the service to log back on as the local system account.

[Tech Support]

Let's try updating your installation of the PageGate Server to the latest rendition of build 4.0.0.96. Here are the update steps:

1) Make a backup copy of your c:\program files\pagegate\pagegate.mdb file - this file contains all of your registration, carrier, recipient, mailbox, and connectors information.

2) Make a backup copy of the c:\program files\pagegate\mailboxes\ directory, if it exists.

3) We've posted a new build of PageGate on our website, so download the new installation from here:

http://www.notepage.net (click on the Download option under the PageGate section in the center of the page)

4) Shut PageGate down. Make sure that the system services are stopped, close the Admin, close the Monitor, and make sure nothing regarding PageGate is still running.

5) Uninstall PageGate. When prompted, select the full uninstall option.

6) Once the full uninstallation of Pagegate is complete, reboot the computer.

7) After the computer has been rebooted, manually browse to the c:\program files\ directory and if the PageGate directory still exists, delete it.

8) Use the pgv4.exe file you downloaded in step 3 to install the latest build of PageGate (select the PageGate Server option when prompted).

9) Now that we've got PageGate reinstalled, run the Admin.

10) Ignore the dialog that pops up, just click on Apply. It will tell you a new database has been created and PAgeGate must be restarted.

11) BEFORE you run the Admin again, take that copy of the pagegate.mdb file you made in step 1 and copy it back into the c:\program files\pagegate directory.

12) It'll ask if you want to overwrite the file, say yes.

13) If any of your recipients use mailboxes, restore the Mailboxes directory that you backed up in step 2.

14) Run the PageGate Admin again. Everything should be there (carriers, recipients, connector information, registration, all of it).

15) The last thing is to go to Program - Settings in the PageGate Admin and switch it to have PageGate run as a Windows NT service.

16) Once PageGate has been switched to run as a Service, left click once on the icon of the pager in your system tray and tell it to start.

[CityOfBrentwood]

Thanks for all your help. I've gone through each step and it did pull back our settings and everything. However, the last part about going to Program - Settings in the admin has me stumped.

I'm not the original one who installed the software, and I can't find the "settings" that you are talking about. When I right-click on Program in the admin client I just get the option to "Exit." How can I get to where you tell it to run as a service?

[Tech Support]

If you left click on the + next to the Program section, there should be a Settings section that shows up. Left click on the Settings section and you should see the Run Styles and Options.

[CityOfBrentwood]

I see the "+" next to Program, but the only option under it is "Global Log." Also, the list of recipients is not showing up anywhere. In our web client all the recipients are still listed, however.

[Tech Support]

When you open the PageGate Admin, are you prompted for a password?

[CityOfBrentwood]

Yes I was prompted for a password, and it appeared to have taken it without any problems.

[Tech Support]

Ah... you're not entering the correct password.

When the security was originally configured for your installation of Pagegate, a master password was set. If you can find the master password, enter that and it'll grant you access to the more complex program functions I've mentioned.