PGMail service Failing

[rfarrer]

You should have those log files now.

Thanks

_________________
Richard D Farrer

[rfarrer]

You should have the log files now.

_________________
Richard D Farrer

[Tech Support]

After reviewing the log files that you sent, I noticed this line appearing in the Scheduler log:

4/5/2007 3:29:50 PM Warning. Unable to access database: Procedure: check_license. Retrying...

If you go to the PageGate Server and open the PageGate Admin, then go to the Program - Settings section, is the database path local to the PC running PageGate or is it a network path?

[rfarrer]

sorry about the double.

_________________
Richard D Farrer

[rfarrer]

The db path is local

_________________
Richard D Farrer

[Tech Support]

Is Pagegate running as an Application or Windows NT Service?

[rfarrer]

as a service

_________________
Richard D Farrer

[Tech Support]

Give this a try:

1) In Windows, go to the Administrative Tools.

2) Open the Services list.

3) Go into the properties of the PageGate service.

4) Go to the Log On tab.

5) Currently, it should say that it's using the permissions of the default system account. Change that to the "Log on" option and give it a username and password you know has administrative access.

6) Click on Apply.

7) Go into the properties of the PageGate Scheduler service.

8) Go to the Log On tab.

9) Currently, it should say that it's using the permissions of the default system account. Change that to the "Log on" option and give it a username and password you know has administrative access.

10) Click on Apply, then stop and start PageGate (the entire PageGate server, not just the GetWeb system service).

That should clear up any permissions issues with the Scheduler being unable to access the database or parts of the database.

[rfarrer]

Ok I have done so. I will wait to see the results.

Thank you

_________________
Richard D Farrer