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Numeric Pages not being received. Carrier times out.

 
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claytaylorgreene



Joined: 24 Feb 2006
Posts: 3

PostPosted: Fri Feb 24, 2006 9:45 am    Post subject: Numeric Pages not being received. Carrier times out. Reply with quote

I'm having the following problem.

NotePager Pro is dialing an Arch Wireless numeric-only pager number. The NPP dialstring contains the @ symbal to wait for an answer and then wait 5 seconds before dialing the call back number. The carrier is only waiting 3-4 seconds after they answer before hanging up so the pages never go through...we're dialing the call back too late.

Is there any way to change the amount of time that the @ character waits...say 3 seconds instead of 5. This would solve the issue.

If not can the TAP protocol, or any of the others be used for Numeric-Only type pages or are the designed only for Alpha-Numeric devices.

Thanks.


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Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Fri Feb 24, 2006 10:23 am    Post subject: Reply with quote

The trouble is that the @ symbol is something that's pretty hard coded into the driver of your modem. It's not actually NotePager Pro, the TAP protocol, or even Windows that determines how long a pause the @ puts in, it's the driver and sometimes even the hardware of the modem. If you're wanting only a 3 second wait, though, use a , instead of the @ symbol. An , is the character for a 3 second delay.

Also, any protocol can be either alphanumeric or just numeric. The protocols themselves could care less what characters are being passed to them, you just need to make sure that the Alpha option for your recipients is either checked (for alphanumeric) or unchecked (for numeric).



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claytaylorgreene



Joined: 24 Feb 2006
Posts: 3

PostPosted: Tue Feb 28, 2006 11:21 am    Post subject: Reply with quote

Thank you for the quick response. This information is very good. The only problem with the , as a wait function is that it doesn't wait to hear a greeting or tone before starting the delay. Please correct me if I'm wrong. My understanding of the @ wait character is that it didn't start the delay until a sound (greeting or tone or whatever) triggered it. This way you can ensure that you have connected to the carrier before sending the callback.

I'll see if we can start sending our numeric pages via TAP or some other protocol.

Thanks again.

Clay


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OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US

PostPosted: Tue Feb 28, 2006 1:36 pm    Post subject: Reply with quote

You can use TAP (or, better yet, WCTP) to access digital pagers on USAMobility's (Formerly known as Arch) system. You need to make sure that the pager is programmed in THEIR system as having "UV-A" and UV-B" activated. It will take a call to Customer service and probably a request to escalate the issue to 2nd tier tech support.



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