Tech Support
Joined: 25 Aug 2003
Posts: 4419
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 Posted: Thu Mar 24, 2022 9:23 am Post subject: Public Safety Messaging Important Notice: The End of a Era |
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Verizon, AT&T, T-Mobile and US Cellular have all gotten suddenly very serious about anti-spam monitoring, rate of delivery and volume limits on their public Email-to-SMS system.
While we've recommended that public safety not use the carrier public Email-to-SMS gateways in the past, its important to note that the public Email-to-SMS system is no longer a viable method of delivery for public safety and emergency management messaging. Reliability and timeliness cannot be guaranteed and there is a high likelihood that dispatch centerers will eventually become blacklisted from using them due to carrier restrictions.
Public safety related services NEED to register on Verizon's EMAG and AT&T's Firstnet systems.
All public safety get free access to the EMAG platform to send SMS to Verizon subscribers but they charge a monthly fee for inter-carrier support.
AT&T provides public safety use of their Firstnet system and clients will need to register using https://www.firstnet.com/signup/ or by contacting any Firstnet representative available to your organization. That site allows you to verify your eligibility and begin the registration process for access to that enterprise platform.
It is important to note that Firstnet accounts must be given access to the Firstnet Messaging portal and you'll need to tell your Firstnet account manager you need that access.
For further assistance, please contact our technical support department
https://www.notepage.net/contact.htm
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Tech Support
Joined: 25 Aug 2003
Posts: 4419
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| Posted: Fri Dec 26, 2025 8:35 am Post subject: Re: Public Safety Messaging Important Notice: The End of a E |
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| bubblytotem wrote: |
| So, is it currently mandatory to register with Verizon's EMAG and AT&T's FirstNet to ensure the secure delivery of public safety SMS messages, and what are the specific registration process and costs? |
It's mandatory in that there aren't any other free gateways for a dispatch center to use for reliable SMS delivery. There are paid gateways like Twilio, ClickSend, SMS Eagle, etc) and there is also cellular hardware (modems, routers and gateways) and both of those methods are very reliable but they are paid services.
To register for AT&T's Firstnet gateway, you can start here:
https://www.firstnet.com/signup/
https://messaging.firstnet.com
To register for Verizon's EMAG gateway, you'll need to reach out to a sales representative to request the necessary paperwork.
In both cases, as long as you keep the messaging "in-house" for that carrier (Verizon to EMAG, AT&T to Firstnet), they won't charge you to message your first responders through those systems and they are incredibly fast and reliable.
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