Can't send SMS messages from Solarwinds

[ahulltheorize]

Hi,

Can anyone please help, I've been back and forth with NotePager Pro (v5) support but getting no where.

The software is installed directly on our Solarwinds server and I can send/receive an SMS message directly from NotePager Pro. So, the application is talking to the modem and getting the message out. However, when I try to send a message via Solarwinds using 'Dial Paging or SMS' or 'Execute program' no message is sent/received.

From what I've read, if when you select 'Dial Paging or SMS' 'Page Recipients' you get a list of the recipients then Solarwinds knows about the NotePager Pro software and should work. I do see the list of recipients and when I trigger a proper alert Solarwinds says the Action was executed successfully

I kind of feel that maybe I'm missing something simple but I've checked everything over so many times, I've also compared setup/settings to our current Live system which is using NotePager Pro version3 and working beautifully. I've recently built a whole new system ready to go live in two weeks but this could potentially hold things up :-/

If anyone has had any experience in this area I would love your input.

_________________
Randall Tanner
https://dinosaur-game.io

[Tech Support]

For integration with other applications and solutions, we really don't recommend trying to use NotePager Pro. While its commandline options can be used by other applications, NPP wasn't written to run as a Windows service and can sometimes run into issues with Windows user profile virtualization of both database files and registry entries as a result.

Our other program PageGate was designed and meant for this purpose and doesn't suffer from the same issues.

_________________
Tech Support
support@notepage.com
http://www.notepage.net