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rbradley



Joined: 24 May 2024
Posts: 4
Location: Denison, Iowa

PostPosted: Wed Jun 19, 2024 12:11 pm    Post subject: Messages not going out Reply with quote

PageGate shows that messages were successfully sent, but the messages are never received by the sender.

It is also noted that in the new version (10) the GetAscii is not running and when I try to start it from Services it starts then stops with the message;

"The PageGate GetAscii service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

Any help would be appreciated.


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Tech Support



Joined: 25 Aug 2003
Posts: 4362

PostPosted: Wed Jun 19, 2024 12:18 pm    Post subject: Reply with quote

GetAscii is one of the input services and isn't required for messages to be delivered, the Connector services control that. In context, it sounds like the messages are making it to the queue and showing delivered.

That being the case, please email a copy of your PageGate server's logs to support at notepage dot com

If possible, please also provide a few examples (recipient, date and time, message contents) of missed messages.

To find the location of the logs, open PG Admin and go to Program - Settings. If you look in the logs folder, there should be a collection of text files that are the current day's logs and, if you have log archiving enabled, may contain a list of directories that are named after the date of the log archive they contain.



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