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Error when sending SMS message to company phone

 
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cadife



Joined: 18 Jun 2024
Posts: 1
Location: United States

PostPosted: Tue Jun 18, 2024 3:24 am    Post subject: Error when sending SMS message to company phone Reply with quote

Hello, I'm a newbie.

We use Pagegate to send SMS messages to employees within the company. Until recently, this feature worked fine, but recently we noticed that SMS messages from PageGate were not reaching their company-owned (EE) cell phones.
Also, SMS from any cell phone to the company cell phone works - only when the PageGate software sends the SMS does it fail.

Is there any way to fix this problem?


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Tech Support



Joined: 25 Aug 2003
Posts: 4363

PostPosted: Tue Jun 18, 2024 6:54 am    Post subject: Reply with quote

If you would, please email us a collection of logs from the PageGate server that contain some of the missing messages.

To find the logs, open PG Admin and go to the Program - Settings section and it should display their location on the right hand side.

In the logs directory, there should be a collection of text files that are the logs; please send those to support at notepage dot com

If possible, please also include specific examples of missed messages as that makes cross-referencing the logs much easier. Thanks!



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