3075 Syntax Error After Upgrading from V8 to V10

[nemback]

After upgrading from v8 to v10, my pages do not automatically send. The following error comes up in the GetAscii log.

Program Halted. Database Error: 3075 Syntax error in string in query expression ''From:(User ID)-(PC name)'. in Procedure: check_for_messages

If I open the asc file, delete and retype a character, then save the file, it will send the page.

Any suggestions?

[Tech Support]

There are a few things we'll need to check.

1) Go into the properties of c:\Program Files (x86)\NotePage\PageGate\pggascii.exe, go under the 'Details' tab and let us know what 'File Version' it say you're using.

2) In PG Admin, do you have any settings configured under Interfaces - Settings - Advanced Polling?

If so, what are your parsing parameters for each section (symbols, record, recipient, sender, message)?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[nemback]

1. Version 10.0.0.10

2. Symbols: Single Character wild card = ?
Multiple Char wild card = *
End of Record Symbol = ~
Ascii Value Delimiter = \

Record: Start Pattern = ??/??/??
Start Offset = 0
End Pattern = \013
End Offset = 0

Recipient = Dynamic
Start Pattern = *
Start Offset = 0
End Pattern = ~
End Offset = 0
Use lookup table is unchecked.
Sender and Message are the same as recipient.

I appreciate the quick reply.

[Tech Support]

1) Let's update to 10.2.1:
https://www.notepage.net/download/pgsetup.exe

1a) Shut down the PageGate service and close all PageGate related applications on all profiles of the PG server.
1b) Use 'Run as Administrator' to launch the installer and select 'Install PageGate Server'
1c) Click 'Next' until it finishes the installation, then click 'Finish'

2) Do you have any entries in GetAscii - Settings - Advanced Polling - Files?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[nemback]

The new version worked. Thanks for making that quick and painless.