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Verizon emag not sending

 
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evanson



Joined: 25 Jan 2019
Posts: 39

PostPosted: Tue Aug 22, 2023 7:56 pm    Post subject: Verizon emag not sending Reply with quote

Our emag messages are failing (exact log except cell phone changed to xxxx):
========================================
8/22/2023 8:53:40 PM Start connection to carrier: emag
8/22/2023 8:53:40 PM Connect using SNPP protocol
8/22/2023 8:53:40 PM Host snpp.emag.vzw.com:444
8/22/2023 8:53:40 PM Connected
8/22/2023 8:53:40 PM Received:220 SNPP Server Ready<13><10>
8/22/2023 8:53:40 PM SNPP Session Started
8/22/2023 8:53:40 PM Sent: (CENSORED)
8/22/2023 8:53:40 PM Disconnected - State: Peer Closing Connection
8/22/2023 8:53:40 PM Login not accepted
8/22/2023 8:53:40 PM ----------------------------------------
8/22/2023 8:53:40 PM Working on message to: xxxx from: emd
8/22/2023 8:53:40 PM Formatting message
8/22/2023 8:53:40 PM Message contained in single packet
8/22/2023 8:53:40 PM Sending message
8/22/2023 8:53:40 PM Unable to send, connection lost
8/22/2023 8:53:40 PM Disconnected - State: Peer Closing Connection
8/22/2023 8:53:40 PM Message not accepted
8/22/2023 8:53:40 PM Failed Attempt Stn:10 To:xxxx Frm:emd DB Msg:testing Sent Msg:testing
8/22/2023 8:53:40 PM Disconnected from server


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evanson



Joined: 25 Jan 2019
Posts: 39

PostPosted: Tue Aug 22, 2023 8:00 pm    Post subject: This should be on Pagegate Support Forum Reply with quote

I don't know how to move it.


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Tech Support



Joined: 25 Aug 2003
Posts: 4360

PostPosted: Wed Aug 23, 2023 6:56 am    Post subject: Reply with quote

You'll definitely want to touch base with EMAG support as your EMAG SNPP login is getting rejected.

That usually happens if the API credentials get reset or if your public IP address changes from what Verizon has on file for you.

First, double check the public IP of the PageGate server by opening a web browser on it and googling 'What is my ip address?'

Once you get the return, log into the EMAG web portal at https://ess.emag.vzw.com/emag/login and then go to the Help - Whitelisted IPs section to see if the IP is on the list.



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