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gcortez



Joined: 27 Mar 2023
Posts: 4

PostPosted: Mon Mar 27, 2023 2:55 pm    Post subject: Ascii Error Reply with quote

The PG Monitor is showing bad messages, but only under GetAscii. Autoscroll log for GetAscii is showing "Incomplete data file" and message rejects. Any idea what's causing this?


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Tech Support



Joined: 25 Aug 2003
Posts: 4360

PostPosted: Mon Mar 27, 2023 3:02 pm    Post subject: Reply with quote

'Incomplete data file' usually means the interface tried to process a malformed file or a file with missing parameters.

If you have a look at the pggascii.log file in the logs folder (Open PG Admin and go to Program - Settings for the location) it should reference the specific file name that generated the error.

If you look in the 'bad' sub-directory of your main GetAscii polling folder (Go to Interfaces - GetAscii - Settings for the location), you should see a file that bears the same name and has the same date and timestamp referenced in the log.

What do you see when you open that file?



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gcortez



Joined: 27 Mar 2023
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PostPosted: Mon Mar 27, 2023 3:47 pm    Post subject: Reply with quote

Here are two file names. I cannot open either file.

PGConnector32023032715352394.952

PGConnector22023032715332794.950


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PostPosted: Mon Mar 27, 2023 3:57 pm    Post subject: Reply with quote

Try opening them in Notepad, NotePad++, EditPad or another text editor.

You can also copy the files to a separate location and rename their extensions from .??? to .txt



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gcortez



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PostPosted: Mon Mar 27, 2023 4:02 pm    Post subject: Reply with quote

I changed the extensions to .txt and the files are empty. I've opened them in Notepad and Notepad++ - there is no file text.


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PostPosted: Mon Mar 27, 2023 4:07 pm    Post subject: Reply with quote

In context, it sounds like whatever is feeding PageGate ASCII files for processing is occasionally outputting a blank file.

Just to double check, what program are you integrating with?



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gcortez



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PostPosted: Mon Mar 27, 2023 5:06 pm    Post subject: Reply with quote

First Arriving
Central Square


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