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Page gate has stopped being able to send SMS

 
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robert.elson



Joined: 24 Jan 2023
Posts: 2
Location: UK

PostPosted: Tue Jan 24, 2023 11:29 am    Post subject: Page gate has stopped being able to send SMS Reply with quote

Hi there,

We use Pagegate v8.
As of Sunday @ around 12:40 pm (uk time) it stopped sending SMS alerts through.

The SIM has been tested in a phone and works fine, the provider has confirmed no barring on the account etc.
All hardware has been re-booted.
SMS box has been disconnected/re-connected

A Windows update that had installed due to patching on the same day has been uninstalled:

https://www.bleepingcomputer.com/news/microsoft/windows-10-kb5022282-and-kb5022286-updates-released/

Is anyone able to assist?

Many thanks in advance for any help you can give


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Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Tue Jan 24, 2023 12:28 pm    Post subject: Reply with quote

If you would, please email your logs to support at notepage dot com so we can have a look at a few things in the outbound section.



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robert.elson



Joined: 24 Jan 2023
Posts: 2
Location: UK

PostPosted: Wed Jan 25, 2023 6:59 am    Post subject: Reply with quote

I have sent over our logs as requested - many thanks in advance.


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