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Sprint phones not getting texts

 
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evanson



Joined: 25 Jan 2019
Posts: 27

PostPosted: Mon Jan 31, 2022 10:39 am    Post subject: Sprint phones not getting texts Reply with quote

We have 2 Sprint PCS cell phones that aren't getting texts. They were working. The logs are showing SUCCESSFUL for the messages.

Any ideas?

Of course, Sprint is saying it's on our end.


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Tech Support



Joined: 25 Aug 2003
Posts: 4300

PostPosted: Mon Jan 31, 2022 10:43 am    Post subject: Reply with quote

Just to double check, are you using SMTP, SNPP or WCTP to send your Sprint messages?

If you're using SMTP, what domain are you addressing the messages to (phonenumber@messaging.sprintpcs.com, phonenumber@sprintpaging.com or phonenumber@tmomail.net)?

Lastly, what version of PageGate are you using?



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evanson



Joined: 25 Jan 2019
Posts: 27

PostPosted: Mon Jan 31, 2022 11:16 am    Post subject: Reply with quote

SMTP messaging.sprintpcs.com


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Tech Support



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PostPosted: Mon Jan 31, 2022 11:20 am    Post subject: Reply with quote

If you would, please email a copy of your logs (c:\PageGateData\Logs\*.log, by default) to support at notepage dot com so we can have a look at a few things.



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