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jgbenson
Joined: 10 Nov 2004
Posts: 7
Location: Cleveland, TN
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 Posted: Wed Nov 10, 2004 2:07 pm Post subject: Cingular TAP |
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I can't seem to get Pagegate to send a text to a Cingular Cell phone. (Or any other cell phone) I have the Get TAP setup but the TAP log says
11/10/04 1:57:05 PM Warning. Unable to access modem: Procedure: repeat_timer. Retrying...
11/10/04 1:57:20 PM Warning. Unable to access modem: Procedure: repeat_timer. Retrying...
11/10/04 1:57:36 PM Program Halted. Modem error: 8005 Port already open in Procedure: repeat_timer
11/10/04 1:57:36 PM Module Stopped
11/10/04 1:57:38 PM Module Started
11/10/04 1:57:41 PM Time synchronized with scheduler
11/10/04 1:58:01 PM Warning. Unable to access modem: Procedure: repeat_timer. Retrying...
We are using pagegate successfully with Cellular page pagers but we are wanting to get rid of the pagers and page our techs cell phones directly.
PageGate v4 is being ran on a NT4 server (not sure if that is an issue or not)
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Wed Nov 10, 2004 5:22 pm Post subject: |
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GetTAP is only for taking messages into PageGate. GetTAP
You should disable GetTAP.
Mesages should go to the carrier via your Dialer(s). |
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jgbenson
Joined: 10 Nov 2004
Posts: 7
Location: Cleveland, TN
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| Posted: Thu Nov 11, 2004 11:33 am Post subject: |
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Ok GetTAP is disabled, still will not send. When I send a message from my GUI client it never sends, it goes from pending to bad.
My settings for Cingular carrier are :
Protocol: TAP
Number: 18009094602
Baud Rate: 1200
Parity: Even
Data Bits: 7
Stop Bits: 1
(7, E, 1)
Not sure what I'm doing wrong. I have also tried the other Cingular number.
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Thu Nov 11, 2004 11:47 am Post subject: |
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We will need to see the connection attempt(s) in your dialer log (PGDial1.log).
Please see this post: http://www.notepage.net/forum/viewtopic.php?t=533
Once you have debugging "on", send a test message to your Cingular recipient. Then post the connection attempt (from PGDial1.log) here. Remember to remove (or "x" out) the recipient ID/Pin from the forum post. |
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jgbenson
Joined: 10 Nov 2004
Posts: 7
Location: Cleveland, TN
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| Posted: Thu Nov 11, 2004 1:56 pm Post subject: |
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11/11/04 11:15:35 AM ========================================
11/11/04 11:15:35 AM Start connection to carrier: Cingular
11/11/04 11:15:35 AM Connect using TAP protocol
11/11/04 11:15:35 AM Setting communication parameters
11/11/04 11:15:36 AM Attempting to reset modem
11/11/04 11:15:38 AM Sent:AT<CR>
11/11/04 11:15:39 AM Received:<CR><LF>OK<CR><LF>
11/11/04 11:15:39 AM Modem reset
11/11/04 11:15:39 AM Attempting to send dialer init string
11/11/04 11:15:40 AM Sent:AT&FQ0V1X4&D2+MS=1,0<CR>
11/11/04 11:15:40 AM Received:<CR><LF>OK<CR><LF>
11/11/04 11:15:41 AM Dialer init string sent
11/11/04 11:15:41 AM Attempting to send carrier init string
11/11/04 11:15:41 AM Sent:AT&FQ0V1X4&D2N0S37=5\N0%C0<CR>
11/11/04 11:15:41 AM Received:<CR><LF>OK<CR><LF>
11/11/04 11:15:42 AM Carrier init string sent
11/11/04 11:15:42 AM Dialing carrier
11/11/04 11:15:42 AM Sent:ATDT18009094602<CR>
11/11/04 11:15:50 AM Waiting for connection
11/11/04 11:16:07 AM Received:<CR><LF>CONNECT 1200<CR><LF>
11/11/04 11:16:07 AM Connected to carrier
11/11/04 11:16:07 AM Waiting for protocol initialization
11/11/04 11:16:07 AM Sent:<CR>
11/11/04 11:16:10 AM Sent:<CR>
11/11/04 11:16:14 AM Sent:<CR>
11/11/04 11:16:14 AM Received:ID=
11/11/04 11:16:15 AM TAP protocol detected
11/11/04 11:16:15 AM Sent:<ESC>PG1<CR>
11/11/04 11:16:16 AM Received:110 1.8<CR>Rel: - App:1.11 <CR><CR><ACK><CR><ESC>[p<CR>
11/11/04 11:16:16 AM Received:110 1.8<CR>Rel: - App:1.11 <CR><CR><ACK><CR><ESC>[p<CR>
11/11/04 11:16:16 AM Automatic TAP mode accepted
11/11/04 11:16:16 AM Sent:<EOT><CR>
11/11/04 11:16:17 AM Attempting to hang up modem
11/11/04 11:16:19 AM Sent:AT<CR>
11/11/04 11:16:20 AM Received:<CR><LF>OK<CR><LF>
11/11/04 11:16:20 AM Modem hung up
11/11/04 11:16:20 AM Carrier retry limit reached. Marking pending messages as bad
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Thu Nov 11, 2004 2:13 pm Post subject: |
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Remove the "Carrier" Init String (highlight and "Delete") in the settings.
Send another message.
If it fails again, post the attempt. |
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jgbenson
Joined: 10 Nov 2004
Posts: 7
Location: Cleveland, TN
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| Posted: Thu Nov 11, 2004 2:38 pm Post subject: |
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My ID is 1-XXX-XXX-XXXX without the dashes
11/11/04 2:30:29 PM ========================================
11/11/04 2:30:29 PM Start connection to carrier: Cingular
11/11/04 2:30:29 PM Connect using TAP protocol
11/11/04 2:30:29 PM Setting communication parameters
11/11/04 2:30:30 PM Attempting to reset modem
11/11/04 2:30:32 PM Sent:AT<CR>
11/11/04 2:30:32 PM Received:<CR><LF>OK<CR><LF>
11/11/04 2:30:33 PM Modem reset
11/11/04 2:30:33 PM Attempting to send dialer init string
11/11/04 2:30:33 PM Sent:AT&FQ0V1X4&D2+MS=1,0<CR>
11/11/04 2:30:34 PM Received:<CR><LF>OK<CR><LF>
11/11/04 2:30:34 PM Dialer init string sent
11/11/04 2:30:34 PM Dialing carrier
11/11/04 2:30:34 PM Sent:ATDT18009094602<CR>
11/11/04 2:30:42 PM Waiting for connection
11/11/04 2:30:54 PM Received:<CR><LF>CONNECT 1200<CR><LF>
11/11/04 2:30:54 PM Connected to carrier
11/11/04 2:30:54 PM Waiting for protocol initialization
11/11/04 2:30:54 PM Sent:<CR>
11/11/04 2:30:55 PM Received:ID=
11/11/04 2:30:55 PM TAP protocol detected
11/11/04 2:30:56 PM Sent:<ESC>PG1<CR>
11/11/04 2:30:57 PM Received:110 1.8<CR>Rel: - App:1.11 <CR><CR><ACK><CR><ESC>[p<CR>
11/11/04 2:30:57 PM Received:110 1.8<CR>Rel: - App:1.11 <CR><CR><ACK><CR><ESC>[p<CR>
11/11/04 2:30:57 PM Automatic TAP mode accepted
11/11/04 2:30:57 PM ----------------------------------------
11/11/04 2:30:57 PM Working on message to: jbenson from: jgbenson
11/11/04 2:30:57 PM Formatting message
11/11/04 2:30:57 PM Message contained in single packet
11/11/04 2:30:57 PM Message contained in single block
11/11/04 2:30:58 PM Sending block
11/11/04 2:30:58 PM Sent:<STX>1423xxxxxxx<CR>jgbenson:test<CR><ETX>7;1<CR>
11/11/04 2:30:59 PM Received:512 Request Failed. SMPP error code = 00000066<CR><CR><RS><CR>
11/11/04 2:30:59 PM Bad ID or message content. Message aborted
11/11/04 2:30:59 PM Permanent failure. Message will not be retried
11/11/04 2:30:59 PM FAILED Stn:10 To:jbenson Frm:jgbenson Msg:test
11/11/04 2:30:59 PM Sent:<EOT><CR>
11/11/04 2:30:59 PM Attempting to hang up modem
11/11/04 2:31:02 PM Sent:AT<CR>
11/11/04 2:31:02 PM Received:<CR><LF>OK<CR><LF>
11/11/04 2:31:02 PM Modem hung up
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Thu Nov 11, 2004 2:43 pm Post subject: |
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| Remove the "1" from your ID/Pin. Cingular TAP terminals use ten digit ID/Pins. You are passing eleven. |
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jgbenson
Joined: 10 Nov 2004
Posts: 7
Location: Cleveland, TN
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| Posted: Thu Nov 11, 2004 2:50 pm Post subject: |
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Same thing with 10, from what I can tell we are getting connected to Cingular's TAP terminal....is there something that I have to have Cinuglar turn on for my # before it will work with TAP? Or is TAP only for pagers and not for cell phones?
11/11/04 2:45:29 PM ========================================
11/11/04 2:45:29 PM Start connection to carrier: Cingular
11/11/04 2:45:29 PM Connect using TAP protocol
11/11/04 2:45:29 PM Setting communication parameters
11/11/04 2:45:29 PM Attempting to reset modem
11/11/04 2:45:32 PM Sent:AT<CR>
11/11/04 2:45:32 PM Received:<CR><LF>OK<CR><LF>
11/11/04 2:45:33 PM Modem reset
11/11/04 2:45:33 PM Attempting to send dialer init string
11/11/04 2:45:33 PM Sent:AT&FQ0V1X4&D2+MS=1,0<CR>
11/11/04 2:45:33 PM Received:<CR><LF>OK<CR><LF>
11/11/04 2:45:34 PM Dialer init string sent
11/11/04 2:45:34 PM Dialing carrier
11/11/04 2:45:34 PM Sent:ATDT18009094602<CR>
11/11/04 2:45:42 PM Waiting for connection
11/11/04 2:45:59 PM Received:<CR><LF>CONNECT 1200<CR><LF>
11/11/04 2:45:59 PM Connected to carrier
11/11/04 2:45:59 PM Waiting for protocol initialization
11/11/04 2:45:59 PM Sent:<CR>
11/11/04 2:46:01 PM Received:ID=
11/11/04 2:46:01 PM TAP protocol detected
11/11/04 2:46:01 PM Sent:<ESC>PG1<CR>
11/11/04 2:46:02 PM Received:110 1.8<CR>Rel: - App:1.11 <CR><CR><ACK><CR><ESC>[p<CR>
11/11/04 2:46:03 PM Received:110 1.8<CR>Rel: - App:1.11 <CR><CR><ACK><CR><ESC>[p<CR>
11/11/04 2:46:03 PM Automatic TAP mode accepted
11/11/04 2:46:03 PM ----------------------------------------
11/11/04 2:46:03 PM Working on message to: jbenson from: jgbenson
11/11/04 2:46:03 PM Formatting message
11/11/04 2:46:03 PM Message contained in single packet
11/11/04 2:46:03 PM Message contained in single block
11/11/04 2:46:03 PM Sending block
11/11/04 2:46:03 PM Sent:<STX>423xxxxxxx<CR>999<CR><ETX>2=;<CR>
11/11/04 2:46:04 PM Received:512 Request Failed. SMPP error code = 00000066<CR><CR><RS><CR>
11/11/04 2:46:04 PM Bad ID or message content. Message aborted
11/11/04 2:46:04 PM Permanent failure. Message will not be retried
11/11/04 2:46:04 PM FAILED Stn:10 To:jbenson Frm:jgbenson Msg:test3
11/11/04 2:46:05 PM Sent:<EOT><CR>
11/11/04 2:46:05 PM Attempting to hang up modem
11/11/04 2:46:07 PM Sent:AT<CR>
11/11/04 2:46:08 PM Received:<CR><LF>OK<CR><LF>
11/11/04 2:46:08 PM Modem hung up
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Thu Nov 11, 2004 3:11 pm Post subject: |
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Try another terminal number.
The TAP Terminal at 1-800-469-5351 accepts your ID/Pin. |
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Thu Nov 11, 2004 3:13 pm Post subject: |
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| Also, check your recipient settings to ensure that "Alpha" IS checked, and "Notify Only" is NOT checked. It looks like you are sending the default "Notify Code" instead of a text message. |
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jgbenson
Joined: 10 Nov 2004
Posts: 7
Location: Cleveland, TN
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| Posted: Thu Nov 11, 2004 3:58 pm Post subject: |
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Thanks for the help. I got it to send and it says the message sent successful in the dialer log. After around 30min the messages have still not reached my phone, i'm assuming this because of something on Cingular's side?
11/11/04 3:30:29 PM ========================================
11/11/04 3:30:29 PM Start connection to carrier: Cingular
11/11/04 3:30:29 PM Connect using TAP protocol
11/11/04 3:30:29 PM Setting communication parameters
11/11/04 3:30:30 PM Attempting to reset modem
11/11/04 3:30:32 PM Sent:AT<CR>
11/11/04 3:30:32 PM Received:<CR><LF>OK<CR><LF>
11/11/04 3:30:33 PM Modem reset
11/11/04 3:30:33 PM Attempting to send dialer init string
11/11/04 3:30:33 PM Sent:AT&FQ0V1X4&D2+MS=1,0<CR>
11/11/04 3:30:33 PM Received:<CR><LF>OK<CR><LF>
11/11/04 3:30:34 PM Dialer init string sent
11/11/04 3:30:34 PM Dialing carrier
11/11/04 3:30:34 PM Sent:ATDT18004695351<CR>
11/11/04 3:30:42 PM Waiting for connection
11/11/04 3:31:01 PM Received:<CR><LF>CONNECT 1200<CR><LF>
11/11/04 3:31:01 PM Connected to carrier
11/11/04 3:31:01 PM Waiting for protocol initialization
11/11/04 3:31:05 PM Sent:<CR>
11/11/04 3:31:05 PM Received:ID=
11/11/04 3:31:05 PM TAP protocol detected
11/11/04 3:31:06 PM Sent:<ESC>PG1<CR>
11/11/04 3:31:06 PM Received:110 1.8<CR><CR><ACK><CR><ESC>[p<CR>
11/11/04 3:31:07 PM Received:110 1.8<CR><CR><ACK><CR><ESC>[p<CR>
11/11/04 3:31:07 PM Automatic TAP mode accepted
11/11/04 3:31:07 PM ----------------------------------------
11/11/04 3:31:07 PM Working on message to: jbenson from: jgbenson
11/11/04 3:31:07 PM Formatting message
11/11/04 3:31:07 PM Message contained in single packet
11/11/04 3:31:07 PM Message contained in single block
11/11/04 3:31:07 PM Sending block
11/11/04 3:31:07 PM Sent:<STX>423xxxxxxx<CR>jgbenson:test4<CR><ETX>7;4<CR>
11/11/04 3:31:09 PM Received:211 Message 91763595 send successful - message submitted for processing<CR><CR><ACK><CR>
11/11/04 3:31:09 PM Block sent successfully
11/11/04 3:31:09 PM Packet sent successfully
11/11/04 3:31:09 PM SUCCESSFUL Stn:10 To:jbenson Frm:jgbenson Msg:test4
11/11/04 3:31:09 PM Sent:<EOT><CR>
11/11/04 3:31:10 PM Attempting to hang up modem
11/11/04 3:31:13 PM Sent:AT<CR>
11/11/04 3:31:16 PM Received:<CR><LF>NO CARRIER<CR><LF>
11/11/04 3:31:16 PM Attempting to hang up modem
11/11/04 3:31:18 PM Sent:AT<CR>
11/11/04 3:31:19 PM Received:<CR><LF>OK<CR><LF>
11/11/04 3:31:19 PM Modem hung up
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Thu Nov 11, 2004 4:09 pm Post subject: |
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You should definitely check with Cingular. The TAP terminal acknowledged the message for that ID/Pin.
Actually, you should have received a message from us as well, with the text "test qqq".
Also you may want manually edit your Dialer's "Init String", removing the ",0" from the end. That may improve your modem's communication with TAP terminals. |
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Fri Nov 12, 2004 10:47 am Post subject: Cingular |
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Hi,
Cingular (due to their absorption of AT&T) is having some "issues" with their TAP terminals in many markets. Some of their CRM (Customer Relations Management) system(s) require a software toggle to be checked for a specific cellular number to allow text messaging. You will need to contact Cingular and ensure that your phone's account is configured to accept text messages from an "outside source" or "3rd party".
Interestingly enough, NexTel and US Cellular have the same restrictions.
Let us know how you make out_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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jgbenson
Joined: 10 Nov 2004
Posts: 7
Location: Cleveland, TN
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| Posted: Mon Nov 15, 2004 1:38 pm Post subject: |
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| Once I called Cinuglar and had them "add" Text messaging to my account the pages now go thru almost instantly. Thanks for the excellent tip.
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