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Verizon messages not getting received

 
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evanson



Joined: 25 Jan 2019
Posts: 20

PostPosted: Wed Jun 09, 2021 10:48 am    Post subject: Verizon messages not getting received Reply with quote

Sending via emag. None of the reports show 'bad msg'. Any ideas on what to check?


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Tech Support



Joined: 25 Aug 2003
Posts: 4270

PostPosted: Wed Jun 09, 2021 3:50 pm    Post subject: Reply with quote

The first thing you'll want to check is the protocol negotiation logs. If you open PG Admin and go to Program - Global Log, it will show you a record of which connectors handled what messages.

Once you find reference to the missing messages, you should see lines like this:
PGDial1 SUCCESSFUL
PGDial1 FAILED
and so on

That lets you know which connector log has the protocol negotiation and that's your next step.

In PG Admin, go to Connectors - The Connector that handled the message - Log

Use the clipboard button and paste it in to a text editor for easier reference, then search for the missing messages. You should see the protocol negotiation with the EMAG host.

If you need assistance going through the logs, please email a copy of the log files located in c:\PageGateData\Logs\ to support at notepage dot com



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OzCom



Joined: 22 Oct 2003
Posts: 1116
Location: US

PostPosted: Thu Jun 10, 2021 11:49 am    Post subject: Reply with quote

If they are marked as SUCCESSFUL in PageGate - that means that the Verizon Wireless EMAG system accepted responsibility for delivery. You should log into your management portal on the EMAG system and see what happened to the message. A very common cause of a failure from the EMAG out is because the recipient cell number has NOT been added to the list of potential recipients in the EMAG database. You also need to ensure that cross carrier delivery is activated by the Verizon Wireless system



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