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Messages to Microsoft Fax Server Stopped working

 
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qedadmin



Joined: 07 Jul 2008
Posts: 8

PostPosted: Fri Apr 09, 2021 4:39 pm    Post subject: Messages to Microsoft Fax Server Stopped working Reply with quote

I have a customer that reported the faxing on from his PageGate server has stopped working. I am seeing the following in the connector log for the FAXSrv:

4/9/2021 4:57:50 PM ----------------------------------------
4/9/2021 4:57:50 PM Working on message to: qed from: mgraney@qed.com
4/9/2021 4:57:50 PM Formatting message
4/9/2021 4:57:50 PM Sending Fax
4/9/2021 4:57:50 PM Unable to send to the fax server
4/9/2021 4:57:50 PM Message retry limit reached
4/9/2021 4:57:50 PM FAILED Stn:0 To:qed Frm:xxxxxxxxx Msg:Test Fax Message<13><10>TEST 123 ABC
4/9/2021 4:57:51 PM Carrier retry limit reached. Marking pending messages as bad

I am however able to send faxes out directly from the Microsoft Fax Server, this has been working through PageGate until recently, and we have not made any changes the configuration.

PageGate v.7, Windows Server 2012R2


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OzCom



Joined: 22 Oct 2003
Posts: 1115
Location: US

PostPosted: Fri Apr 09, 2021 4:52 pm    Post subject: Reply with quote

It appears that PageGate connector cannot actually see the fax server over the network



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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Tech Support



Joined: 25 Aug 2003
Posts: 4263

PostPosted: Sun Apr 11, 2021 3:23 pm    Post subject: Reply with quote

As OzCom mentioned, based onw hat we can see int he connector log, it looks like the MS fax server is unavailable.

Just to double check, if you check the MS Fax server itself, is the IP the same as what PageGate is referencing?



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