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Solarwinds issue with notepager

 
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14martis



Joined: 15 Aug 2019
Posts: 4

PostPosted: Mon Sep 30, 2019 9:06 am    Post subject: Solarwinds issue with notepager Reply with quote

SolarWinds server has notepager installed, notepager can send text messages through the application, but SolarWinds SMS/page option with notepager's built in Recipients list executes the action, but the notepager application never receives the data/request. therefor not sending the text. what can I do to resolve this? I have fresh installed notepager pro V5.1 already.


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Tech Support



Joined: 25 Aug 2003
Posts: 4196

PostPosted: Mon Sep 30, 2019 9:17 am    Post subject: Reply with quote

Hm... let's find out if it's an issue with the 'Dial Page or SMS' service trigger action or if it's something a bit deeper than that.

The first test I'd like to try is issuing a command directly to the NotePager Pro executable from the 'Run' line in Windows in this format:

<Your NotePager Pro Install Path>\npp.exe <recipient> <sender> <message>

<Your NotePager Pro Install Path> = The full path to your NotePager Pro program directory.

<recipient> = The value from the 'short name' field of a recipient as it exists in NotePager Pro. To determine that, open NPP, go to Recipients - Edit, highlight a recipient and click Edit.

<sender> = You must pass a value in this field, it cannot be left blank, but this field can be any alphanumeric string.

<message> = What you want the message to say.

Example:
c:\NotePager Pro\npp.exe 14martis NPSupport This is a test

That would send a message to a recipient named 14martis from the sender NPSupport and the message would say 'This is a test'

To bring up the 'Run' dialog in Windows, press the Windows Key + R on your keyboard at the same time. You can also run the Task Manager in Windows and go to File - Run.

Did that come through?

Just to note it, there are other tests I'd like to take you through, we just need to determine a few baseline things first.



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14martis



Joined: 15 Aug 2019
Posts: 4

PostPosted: Mon Sep 30, 2019 9:34 am    Post subject: Reply with quote

the CMD takes the command in administrator mode and non administrator mode, but the text never sends or shows in the notepager log or activity monitor


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Tech Support



Joined: 25 Aug 2003
Posts: 4196

PostPosted: Mon Sep 30, 2019 9:35 am    Post subject: Reply with quote

If you would, please email your contact information to support at notepage dot com, I'd like to have a look at a few things on the system with you.



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