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milty60
Joined: 22 Mar 2019
Posts: 3
Location: Newtown CT
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 Posted: Fri Mar 22, 2019 2:36 pm Post subject: SMTP configuration - receiving syntax errors |
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Hi - I am not using NotePage but another product that sends pages to SMS cell and Gmail. I queried Google for hits on my syntax errors and one of the hits landed me here.
My first reconfiguration has been to put <> around the from username field - this has allowed SMTP to go further in its processing but I am receiving the following in the SMTP log:
03/22/2019 15:27:56.98 ==> Message received from STMP server : 555 5.5.2 Syntax error. v75sm919641vkd.10 - gsmtp
Index:2 frmCommunication:sckSMTPconnection_DataArrival
03/22/2019 15:27:56.98 ==> We received a critical error from SMTP Server: 555 5.5.2 Syntax error. v75sm919641vkd.10 - gsmtp
Index:2 frmCommunication:sckSMTPconnection_DataArrival
03/22/2019 15:27:56.98 ==> No longer doing this- Closed to SMTP Index -CloseTheConnection-:2
03/22/2019 15:27:57.02 ==> Message received from STMP server : 555 5.5.2 Syntax error. o26sm931997otl.1 - gsmtp
Index:1 frmCommunication:sckSMTPconnection_DataArrival
03/22/2019 15:27:57.02 ==> We received a critical error from SMTP Server: 555 5.5.2 Syntax error. o26sm931997otl.1 - gsmtp
Index:1 frmCommunication:sckSMTPconnection_DataArrival
03/22/2019 15:27:57.02 ==> No longer doing this- Closed to SMTP Index -CloseTheConnection-:1
Any Thoughts?
Thanks,
Milty
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Tech Support
Joined: 25 Aug 2003
Posts: 4370
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| Posted: Fri Mar 22, 2019 2:42 pm Post subject: |
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The syntax error response usually means they don't like something in how you're formatting the RcptTo or MailFrom declarations. If you aren't already, you'll need to put <> around both to and from.
Also, if you're looking for a method of SMS delivery that doesn't rely on SMTP, you might try using our program with cellular hardware or a message aggregation service. |
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milty60
Joined: 22 Mar 2019
Posts: 3
Location: Newtown CT
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| Posted: Fri Mar 22, 2019 2:52 pm Post subject: SMTP configuration - syntax error |
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I am using the <> around email username - I have "from" fields but not "to" fields in the SMTP GUI configuration. I am stuck with the product that is integrated into the app - TylerTech New World - a Police dept. dispatch app.
It may be the age of the product not playing nice with Google Gmail enterprise.
Any other thoughts?
Thanks,
Milty
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Tech Support
Joined: 25 Aug 2003
Posts: 4370
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| Posted: Fri Mar 22, 2019 3:00 pm Post subject: |
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I'd need to see more specifics on what the SMTP negotiation looks like. Do you have a log of the command and response sequence when you try to negotiate a connection to their server?
It would look something like this:
Note:
> is your system sending something
< is the Gmail SMTP server's reply
< 220 handshake
> ehlo domaininformation
< String of 250 responses
> Mail From:<your sender declaration>
< 250 (or potentially an error code)
> Rcpt To:<your recipient declaration>
< 250 (or potentially an error code)
> Data
< 354 Ready
> The content of your message
> .
< 250 (or potentially an error code) |
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milty60
Joined: 22 Mar 2019
Posts: 3
Location: Newtown CT
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Tech Support
Joined: 25 Aug 2003
Posts: 4370
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| Posted: Fri Mar 22, 2019 3:28 pm Post subject: |
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Just to double check, is your sending system actually sending the literal text 'Index:2MAIL FROM: <abc.manager@email-domain.gov>' in the following line?
03/21/2019 10:53:16.15 ==> Sending Message to STMP server : Index:2MAIL FROM: <abc.manager@email-domain.gov>
If so, the Index:2 is why they're responding with the syntax error. |
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