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willmo



Joined: 15 Mar 2011
Posts: 4

PostPosted: Fri Nov 24, 2017 11:56 am    Post subject: ATT text messages Reply with quote

Our Agency Switched to ATT. ever since we have noticed that the text messages do not show a from Cumberland911@co.cumberland.nj.us like it does with other carriers. we now get a different number each time we recieve a text message from the Page Gate software. Here are the numbers from last text messages I got.

1410100448
1410100447
1410100446
1410100445
1410100444
1410100443
1410100442
1410100441
1410100440

it keeps going as if it is a message ID. This makes it difficult to save the contact so we can add a ring tone to the sender.

Please advise

Will



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Will Mosley
Communications Tech II
Cumberland County Emergency Management
637 Bridgeton Ave.
Bridgeton, New Jersey 08302
Business # (856) 455-8526 ext. 491
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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Fri Nov 24, 2017 12:04 pm    Post subject: Reply with quote

I think the issue may be that you're using txt.att.net - AT&T doesn't retain sender's information for that host.

To retain the sender's information, you'll want to use mms.att.net

Alternatively, you can talk to AT&T about getting access to their Enterprise messaging system so you can use their SNPP host, which also retains sender's information.



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