NotePage, Inc. Forum Index

PGGMail not starting after midnight cleanup routine

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support
View previous topic :: View next topic  
Author Message
misaacsuky



Joined: 15 Oct 2017
Posts: 2

PostPosted: Sun Oct 15, 2017 7:55 am    Post subject: PGGMail not starting after midnight cleanup routine Reply with quote

We've been running this version of PageGate (6.0.0.4) for 4+ years without any issues. Over the past two nights, after the midnight cleanup routine, the application does not even attempt to start PGGMail.

Log File prior to the issue
10/6/2017 12:00:29 AM Module resumed
10/6/2017 12:00:30 AM Time synchronized with scheduler
10/6/2017 12:00:30 AM Asking PGGMail service to start
10/6/2017 12:00:31 AM Asking Connector1 service to start
10/6/2017 12:00:36 AM PGGMail start detected
10/6/2017 12:00:36 AM Connector1 start detected
10/6/2017 12:00:45 AM Asking PGMailServer service to start
10/6/2017 12:00:49 AM PGMailServer start detected

Log File after the issue began
10/15/2017 12:00:25 AM Module resumed
10/15/2017 12:00:25 AM Time synchronized with scheduler
10/15/2017 12:00:25 AM Asking Connector1 service to start
10/15/2017 12:00:29 AM Connector1 start detected
10/15/2017 12:00:54 AM Asking PGMailServer service to start
10/15/2017 12:00:58 AM PGMailServer start detected

Any ideas what would cause this?


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon Oct 16, 2017 8:03 am    Post subject: Reply with quote

We've worked on the PageGate mail server engine quite a bit between the older version and the newer, so there could be a few things happening.

First, though, have you tried rebooting the system since you've seen this behavior? If not, try that to see if it will let the service restart properly.

Second, I would recommend updating to the last build of version 6 that we released and would also definitely recommend upgrading to version 8 as, like I mentioned earlier, we've done quite a bit of work to the program's mail server engine and the way it implements and utilizes services in the last 4+ years.

Here's how to update to build 6.0.16:

1) Download the installation file here:
https://www.notepage.net/download/pgv6.0.16.exe

2) Stop all PageGate programs and services.

3) Right click on pgv6.0.16.exe and select 'Run as administrator'.

4) Select: Install PageGate Server

5) During the installation, make sure to specify the existing PageGate directory as the directory to install to. Otherwise, you can click on Next until it finishes.

6) If it asks you to reboot, please do so.

Once the system comes back up, did the GetMail module restart?



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
misaacsuky



Joined: 15 Oct 2017
Posts: 2

PostPosted: Mon Oct 16, 2017 8:30 am    Post subject: Reply with quote

Even though I did reboot several times, we finally figured out that there were multiple instances of PageGate running under the same account, but different sessions. Once, we discovered this and terminated one of the sessions, there were no issues. Thank you for the information about upgrading, we will definitely consider making the switch.


Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin