NotePage, Inc. Forum Index

Groups are not "forwarding Copy to" anymore

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support
View previous topic :: View next topic  
Author Message
Spectrum



Joined: 19 Aug 2016
Posts: 4

PostPosted: Fri Aug 19, 2016 3:52 pm    Post subject: Groups are not "forwarding Copy to" anymore Reply with quote

All of a sudden our groups will not forward copies of messages sent through a webpage. It still works on individual recipients. We haven't made any changes to our server in months. It stopped approximately 24 hours ago. All other functions are working without issue including logging into email accounts to scan for messages.

We are running version 7. Has anyone else run into this issue?


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Fri Aug 19, 2016 4:04 pm    Post subject: Reply with quote

Hm... we haven't had this reported prior to this. If you would, please email the logs from your server (usually c:\PageGateData\Logs\*.log) to support at notepage dot com so we can have a look at what the mail server is (or isn't) doing with that traffic.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
Spectrum



Joined: 19 Aug 2016
Posts: 4

PostPosted: Mon Aug 22, 2016 8:34 am    Post subject: Reply with quote

I just tried to send an email to you about this at support@notpage dot com and it bounced back. Should I try support at notepage dot net?


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon Aug 22, 2016 8:41 am    Post subject: Reply with quote

Either should reach us, though it's... peculiar that our support@notepage dot com address failed.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
Spectrum



Joined: 19 Aug 2016
Posts: 4

PostPosted: Mon Aug 22, 2016 10:12 am    Post subject: Reply with quote

I have sent through out log files. I can be reached at the email address.


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon Aug 22, 2016 10:16 am    Post subject: Reply with quote

Thank you for sending the logs. We have received them and will be in touch by email.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin