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GetAscii paging attempt failing

 
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bailey99



Joined: 18 Apr 2016
Posts: 12

PostPosted: Tue Apr 19, 2016 12:16 pm    Post subject: GetAscii paging attempt failing Reply with quote

I have been tasked with completing a proof of concept for using PageGate as our automated paging software. I am trying to set up an SMS process as follows:
Interface - GetAscii - verified that it is working
Carrier - initially AT&T
Settings: Protocol - SNPP
Host - snpp.att.net
Port - 444
MaxChars 300
Connector1
Setings: Init String (auto)
Dialing Prefix <blank>
Dedicated Carrier (none)
Serial Port 1
Direct Connect <blank>

When I place the message file in the polling directory it is picked up as expected, however in the Connector Log I keep getting the following:
******************************
Start connection to carrier ATT
Connect using SNPP protocol
Unable to connect to carrier
Disconneted from server
***************************
Could someone please let me know if I have things configured correctly and/or how I can go about troubleshooting this?
thx very much,


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Tue Apr 19, 2016 1:13 pm    Post subject: Reply with quote

It could be that port 444 is not open for outbound connections.

Here is a way you can test that.

At a command prompt (DOS prompt) type:

telnet snpptest.notepage.com 444

You should get this back:
220 Gateway Ready



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bailey99



Joined: 18 Apr 2016
Posts: 12

PostPosted: Fri Apr 22, 2016 10:58 am    Post subject: Reply with quote

we can get the 220 gateway ready via telnet but when we try to send an ascii text file we are still getting
Unable to connect to Carrier

our firewall folks have assured me the port is enabled for SNPP

any help would be greatly appreciated.


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Fri Apr 22, 2016 11:00 am    Post subject: Reply with quote

If you would, please email the c:\PageGateData\Logs\*.log files from the server to support at notepage dot com so we can have a look at everything in context.



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bailey99



Joined: 18 Apr 2016
Posts: 12

PostPosted: Fri Apr 22, 2016 12:58 pm    Post subject: Reply with quote

looks like we were one IP short in our list. We can now get to the snpp site and will move forward with completing the project. thanks very much for your help.


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bailey99



Joined: 18 Apr 2016
Posts: 12

PostPosted: Fri Apr 22, 2016 4:32 pm    Post subject: Reply with quote

we can now access the Sprint SNPP and SMTP sites but the messages are getting rejected. I will be sending all of our logs to the support@notepage site. Any help would be appreciated.


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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Sat Apr 23, 2016 9:28 am    Post subject: Reply with quote

Sprint will not accept SNPP traffic until you pre-register with them as an authorized sender



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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OzCom



Joined: 22 Oct 2003
Posts: 1087
Location: US

PostPosted: Sun Apr 24, 2016 8:01 am    Post subject: Reply with quote

Here is the link to register with Sprint:

https://emg.sprint.com/partners/laf33/index.html



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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