Notepager Pro not working with Sierra LS300 modem

[zeyad79]

Hello,

I have Verizon Sierra LS300 modem and I trying to send SMS using Notepager pro through serial cable I setup Init String to AT+CSQ and when tried to send SMS I got "Error sending packet". below the output from the notepager pro:
1/6/2016 1:16:54 PM ========================================
1/6/2016 1:16:54 PM Start connection to carrier: LS300
1/6/2016 1:16:54 PM Connect using GSMAT protocol
1/6/2016 1:16:54 PM Setting communication parameters
1/6/2016 1:16:54 PM Attempting to reset modem
1/6/2016 1:16:54 PM Sent:AT<CR>
1/6/2016 1:16:55 PM Received:AT<CR><CR><LF>OK<CR><LF>
1/6/2016 1:16:55 PM Modem reset
1/6/2016 1:16:55 PM Attempting to send carrier init string
1/6/2016 1:16:55 PM Sent:AT+CSQ<CR>
1/6/2016 1:16:55 PM Received:AT+CSQ<CR><CR><LF>ERROR<CR><LF>
1/6/2016 1:16:55 PM Unable to send carrier init string
1/6/2016 1:16:55 PM ----------------------------------------
1/6/2016 1:16:55 PM Working on message to: Zeyad from: Networkteam
1/6/2016 1:16:55 PM Formatting message
1/6/2016 1:16:55 PM Message contained in a single packet
1/6/2016 1:16:55 PM Sending packet
1/6/2016 1:16:55 PM Sent:AT+CMGS="11234567899"<CR>
1/6/2016 1:16:55 PM Received:AT+CMGS="11234567899"<CR>
1/6/2016 1:16:55 PM Sent:Networkteam:test<SUB>
1/6/2016 1:17:55 PM Received:Networkteam:test<SUB>
1/6/2016 1:17:55 PM Error sending packet
1/6/2016 1:17:55 PM Sent:<ESC>
1/6/2016 1:17:56 PM Attempting to hang up modem
1/6/2016 1:17:56 PM Sent:AT<CR>
1/6/2016 1:17:56 PM Received:AT<CR><CR><LF>OK<CR><LF>
1/6/2016 1:17:56 PM Modem hung up
1/6/2016 1:18:14 PM ========================================


Is there any recommendation setting for Sierra LS300 modem?

[Tech Support]

What's odd is that the device is erroring out on the AT+CSQ command, as shown in this line:

1/6/2016 1:16:55 PM Received:AT+CSQ<CR><CR><LF>ERROR<CR><LF>

That seems to indicate that the modem may not support the appropriate part of the AT command set, so I went digging through the Sierra Wireless support site and found this documentation:

http://www.sierrawireless.com/resources/documents/support/2130617_supported_at_command_reference-v2.4.pdf

By chance, is the model of your cellular modem one of the following?
AC850
AC860
AC875
AC875U
AC880
AC880E
AC880U
AC881
AC881E
AC881U
MC8755
MC8755V
MC8765
MC8775
MC8775V
MC8780
MC8781

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[zeyad79]

Thanks for your replay. The model for our modem is Sierra Airlink LS300.
BTW I successfully sent an SMS using putty with this AT command AT*SMSM2M.

[Tech Support]

Ah, you have a model of the LS300 that doesn't use the standard GSM-AT command set to deliver messages. Presently, our software doesn't have support for the AT*SMSM2M command but it is something that is being looked in to for implementation.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[zeyad79]

So you recommend to buy a modem compatible with Notepager pro? and if so could you please send me a list of supported Verizon cellular modem.

[zeyad79]

Hi, I didn't get a respose for my previous qusetion could you please check it for me also I'm looking for these product:

USRobotics Courier M2M - wireless cellular modem

or

Multi-Tech MultiConnect Cell MTC-EV3-B01-N3-US - wireless cellular modem

which one is compatable with Notepager pro?

[Tech Support]

After reviewing the documentation for both devices, both use the standard AT command set for SMS delivery, so both devices are compatible.

_________________
Tech Support
support@notepage.com
http://www.notepage.net