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TJFrench



Joined: 06 Oct 2015
Posts: 5
Location: City of Albany

PostPosted: Thu Oct 08, 2015 7:20 am    Post subject: ProPage Reply with quote

All messages being sent from PageGate to ProPage pages are failing. The format is "7digitpager#@page.propage.net".


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Oct 08, 2015 7:52 am    Post subject: Reply with quote

If you would, please email the c:\PageGateData\Logs\*.log files from your PageGate Server to support at notepage dot com so we can have a look at the protocol negotiations.



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TJFrench



Joined: 06 Oct 2015
Posts: 5
Location: City of Albany

PostPosted: Thu Oct 08, 2015 9:44 am    Post subject: PageGate Log Reply with quote

I just send the log via email. Please let me know if you need any additional information.


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Thu Oct 08, 2015 10:02 am    Post subject: Reply with quote

To follow up on the forum thread, the issue was determined to be that the ProPage SMTP host's MX host isn't accepting connection requests properly. The best solution to this is to configure ProPage as an SNPP based carrier, like so:

Carrier: Propage
Protocol: SNPP
Host: page.propage.net
Max Chars: 240

Then reconfigure all Propage recipients to use this new Propage carrier and use ONLY the 10 digit phone number in the ID/PIN field (ex; 7818290500).



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