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Error #429, You do not have an appropriate license to use

 
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dtownsend



Joined: 21 Aug 2015
Posts: 3
Location: Collierville

PostPosted: Fri Aug 21, 2015 7:55 am    Post subject: Error #429, You do not have an appropriate license to use Reply with quote

When bringing up a PageGate Client, we are getting the following error,

Error #429 You do not have an appropriate license to use this functionality in Procedure: show_users

We have had this product for several years now and test / use it every day. Today we started receiving this error.


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Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Fri Aug 21, 2015 7:56 am    Post subject: Reply with quote

What version of PageGate are you using and what operating system is that workstation using?



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dtownsend



Joined: 21 Aug 2015
Posts: 3
Location: Collierville

PostPosted: Fri Aug 21, 2015 7:58 am    Post subject: Reply with quote

Version 4, Windows 7 workstation


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dtownsend



Joined: 21 Aug 2015
Posts: 3
Location: Collierville

PostPosted: Fri Aug 21, 2015 8:05 am    Post subject: Reply with quote

Let me clarify, we have 7 Windows 7 workstations that the program has been working on. 6 of the workstations were upgraded to Windows 7 about a year ago. One of the workstations we have is Windows 7 for about 3 years. The one that was installed 3 years ago, it still works on it, but not the other 6 work stations.


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Fri Aug 21, 2015 8:21 am    Post subject: Reply with quote

PageGate version 4 is almost 10 years out of date and was never truly compatible with UAC enabled operating systems such as Windows Vista, 7 and 8/8.1. You may be able to resolve the issue by uninstalling and reinstalling with the "Run as Administrator" option but your best option would be to upgrade to PageGate version 7 for compatibility.



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