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SMTP not working

 
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jnquicho



Joined: 10 Oct 2014
Posts: 2
Location: San Diego

PostPosted: Fri Oct 10, 2014 7:33 pm    Post subject: SMTP not working Reply with quote

Hello,

All our smtp recipeints are not receiving their messages. This is what I see in the logs.

10/10/2014 9:57:44 AM Working on message to: Quicho, Junie - Email from: operations
10/10/2014 9:57:44 AM Formatting message
10/10/2014 9:57:44 AM Message contained in single packet
10/10/2014 9:57:44 AM Trying host: intramail.cis.cat.com
10/10/2014 9:57:45 AM Connected to: intramail.cis.cat.com
10/10/2014 9:57:45 AM Received:220 arlmailp01.cis.cat.com ESMTP Sendmail 8.14.3/8.14.3; Fri, 10 Oct 2014 11:57:44 -0500^^
10/10/2014 9:57:45 AM Sent:Ehlo solarturbines.com^^
10/10/2014 9:57:45 AM Received:250-arlmailp01.cis.cat.com Hello t3opc001267644.solar.cat.com [172.19.22.65], pleased to meet you^^
10/10/2014 9:57:45 AM Received:250-ENHANCEDSTATUSCODES^^
10/10/2014 9:57:45 AM Received:250-PIPELINING^^
10/10/2014 9:57:45 AM Received:250-8BITMIME^^
10/10/2014 9:57:45 AM Received:250-SIZE 52428800^^
10/10/2014 9:57:45 AM Received:250-DSN^^
10/10/2014 9:57:45 AM Received:250-ETRN^^
10/10/2014 9:57:46 AM Received:250-DELIVERBY^^
10/10/2014 9:57:46 AM Received:250 HELP^^
10/10/2014 9:57:46 AM Sent:Mail From:<operations@solarturbines.com>^^
10/10/2014 9:57:46 AM Received:550 5.0.0 <operations@solarturbines.com>... User unknown^^
10/10/2014 9:57:46 AM Closing connection
10/10/2014 9:57:46 AM Sent:Quit^^
10/10/2014 9:57:46 AM Disconnected
10/10/2014 9:57:46 AM Message not accepted
10/10/2014 9:57:46 AM Permanent failure. Message will not be retried

Curious about the user unknown error. OPERATIONS is the user name logged in on the computer. The sender field is %LOGINUSER%. Is the SMTP server authenticating the sender?


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Oct 13, 2014 7:58 am    Post subject: Reply with quote

Correct. The SMTP server you're delivering the messages through, intramail.cis.cat.com, is checking the value passed in the Mail From command against a list of email addresses on the server. If the Sender value doesn't match an existing email address on the SMTP server, it's rejecting the SMTP request with the "User Unknown" message.



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jnquicho



Joined: 10 Oct 2014
Posts: 2
Location: San Diego

PostPosted: Mon Oct 13, 2014 11:27 am    Post subject: SMTP not working Reply with quote

Tech Support wrote:
Correct. The SMTP server you're delivering the messages through, intramail.cis.cat.com, is checking the value passed in the Mail From command against a list of email addresses on the server. If the Sender value doesn't match an existing email address on the SMTP server, it's rejecting the SMTP request with the "User Unknown" message.


How can I change the the sender value?


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Oct 13, 2014 11:30 am    Post subject: Reply with quote

From your original post, it sounds like you're using the PageGate Client to send your message. Go to the File - Setup section of the PageGate Client and you can modify the Sender's Name variable there.



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