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pgruend1
Joined: 27 Jun 2014
Posts: 8
Location: Calgary
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 Posted: Fri Jun 27, 2014 4:53 pm Post subject: Attempting to reset modem |
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I am using a USR 3500 GSM modem. I can putty to it and dial out no problem. When I try to use pagegate, it fails to send the message because it is trying to reset the modem. The reset fails and then the com1 port is unavailable. Any suggestions??
This is from the connector log:
========================================
6/27/2014 3:07:00 PM Start connection to carrier: SMS
6/27/2014 3:07:00 PM Connect using GSM protocol
6/27/2014 3:07:00 PM Setting communication parameters (115200,n,8,1)
6/27/2014 3:07:00 PM Attempting to reset modem
6/27/2014 3:07:00 PM Sent:AT<CR>
6/27/2014 3:07:03 PM Attempting to reset modem
6/27/2014 3:07:03 PM Sent:AT<CR>
6/27/2014 3:07:06 PM Attempting to reset modem
6/27/2014 3:07:06 PM Sent:AT<CR>
6/27/2014 3:07:09 PM Attempting to hang up modem
6/27/2014 3:07:09 PM Sent:AT<CR>
6/27/2014 3:07:13 PM Attempting to hang up modem
6/27/2014 3:07:13 PM Sent:AT<CR>
6/27/2014 3:07:16 PM Attempting to hang up modem
6/27/2014 3:07:16 PM Sent:AT<CR>
6/27/2014 3:07:20 PM ========================================
6/27/2014 3:07:20 PM Start stored message check
6/27/2014 3:07:20 PM Setting communication parameters (115200,n,8,1)
6/27/2014 3:07:20 PM Unable to open COM1 - port in use or doesn't exist
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Sun Jun 29, 2014 12:13 pm Post subject: |
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| What version of PageGate are you using and on which Operating System? |
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pgruend1
Joined: 27 Jun 2014
Posts: 8
Location: Calgary
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| Posted: Mon Jun 30, 2014 10:13 am Post subject: |
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| We are using pagegate 7.0. I have tried this on Windows 7 and Windows 2008R2 with the same result.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Jun 30, 2014 10:20 am Post subject: |
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| In your original comment, you mentioned that you can putty to the device and dial out without any issue. What specific commands are you passing in Putty and in which sequence? |
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pgruend1
Joined: 27 Jun 2014
Posts: 8
Location: Calgary
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| Posted: Mon Jun 30, 2014 10:30 am Post subject: |
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I can run any command such as the following and they work everytime:
At
OK
AT+CGMI (To check if the serial port is OK)
"Sierra Wireless"
AT+CSQ (To verify the received signal strength)
23,0
AT+CREG (To verify the registration of the USR3500 on the network)
0,1
ATD<phonenumber>;
OK
ATH
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue Jul 01, 2014 8:30 am Post subject: |
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If you would, run through this test for me:
1) Download this testing utility: http://www.notepage.net/support/vbterm.zip
2) Unzip the file.
3) Run through the installation by using setup.exe
After VBTerm has been installed:
1) Open VBTerm.
2) Go to CommPort - Properties.
3) Set the following:
Baud Rate: 115200
Parity: None
Data Bits: 8
Stop Bits: 1
Flow Control: Off
Hardware Control: Off
4) Go to CommPort - Open.
5) Try to pass the AT, then the AT+CSQ commands and let us know if the same thing happens or if you receive any errors along the way. |
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pgruend1
Joined: 27 Jun 2014
Posts: 8
Location: Calgary
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| Posted: Thu Jul 03, 2014 1:35 pm Post subject: |
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| I get the same result with putty or vbterm.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Thu Jul 03, 2014 1:54 pm Post subject: |
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| In the Windows Services list, do you have Routing and Remote Access listed? |
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pgruend1
Joined: 27 Jun 2014
Posts: 8
Location: Calgary
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| Posted: Thu Jul 03, 2014 3:26 pm Post subject: |
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| Routing and Remote Access is stopped and disabled on both installations (Windows 7 and Windows 2008R2). Same issue on either OS.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Thu Jul 03, 2014 3:28 pm Post subject: |
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| Just to check one final thing, is the Microsoft Fax Service enabled? If it is, has it been configured to listen to the modem? |
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pgruend1
Joined: 27 Jun 2014
Posts: 8
Location: Calgary
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| Posted: Thu Jul 03, 2014 3:36 pm Post subject: |
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| Microsoft Fax in not installed on either OS.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Jul 07, 2014 9:04 am Post subject: |
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In PageGate Admin, go to 'Program' -> 'Settings'
Please tell me all the options that have check marks next to them.
Thanks. |
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pgruend1
Joined: 27 Jun 2014
Posts: 8
Location: Calgary
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| Posted: Mon Jul 07, 2014 9:29 am Post subject: |
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Scheduler
GetSerial
Connector1
GetAscii
Get TAP
GetMail
GetWeb
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Jul 07, 2014 9:32 am Post subject: |
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Both the GetSerial and GetTap interfaces use COM ports to listen for incoming messages. One (or both) of them are probably grabbing the COM port before the Connector can use it for sending out messages.
Uncheck GetSerial and GetTap, apply your changs and then restart PageGate. I believe that will fix your problem. |
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pgruend1
Joined: 27 Jun 2014
Posts: 8
Location: Calgary
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| Posted: Tue Jul 08, 2014 2:40 pm Post subject: |
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| That worked. Thank you.
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