NotePage, Inc. Forum Index

Modem

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> NotePager Pro Support
View previous topic :: View next topic  
Author Message
dinesh



Joined: 06 Mar 2014
Posts: 5

PostPosted: Thu Mar 06, 2014 5:50 am    Post subject: Modem Reply with quote

Hi,

I have installed note page pro and then tried to configure the modem , the model number of the modem is "SIMAD0 GDT11" and i have connected the modem via serial cable to the system but the note page pro is not detecting the modem

I have connected the modem via hyper-terminal and then used the AT command and i got the reply as "ok".

what i have to do for detecting the modem in note page pro or the modem is supported by note page pro, can i get some models & names which is support by note page pro.


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Thu Mar 06, 2014 9:13 am    Post subject: Reply with quote

Just to go over the basics first, what COM port is the device installed to and what version of Windows are you using?



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
dinesh



Joined: 06 Mar 2014
Posts: 5

PostPosted: Thu Mar 06, 2014 11:20 pm    Post subject: Reply with quote

hi,

I checked in both Windows Xp and windows 7 operating system,
after connecting the modem via serial cable, i checked in device manager it was detected in "com port 3".


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Fri Mar 07, 2014 8:55 am    Post subject: Reply with quote

In NotePager Pro, go to Tools - Settings - Modem and set the Modem Port to 3, then try to send a test message and let us know what happens, please.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
dinesh



Joined: 06 Mar 2014
Posts: 5

PostPosted: Sun Mar 09, 2014 11:11 pm    Post subject: Reply with quote

Hi,

I have installed note page pro , in the first time configuration i have selected "modem" for configuration but note page pro is not detecting the modem and then i have changed in tools settings too but it is not detecting the modem . In my previous conversion i have said my modem model number too. can you tell me the list of modems which is supported by note page pro.


Back to top
View user's profile
OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US

PostPosted: Mon Mar 10, 2014 8:18 am    Post subject: Reply with quote

Skip the "autodetect" - go to TOOLS -> SETTINGS -> MODEM and select Com Port 3



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon Mar 10, 2014 8:22 am    Post subject: Reply with quote

We don't have a specific list of hardware but our clients have had better success with Multitech cellular modems.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
dinesh



Joined: 06 Mar 2014
Posts: 5

PostPosted: Mon Mar 10, 2014 11:59 pm    Post subject: Reply with quote

Hi Aaron,

I tried it but it is not detecting .


Back to top
View user's profile
dinesh



Joined: 06 Mar 2014
Posts: 5

PostPosted: Tue Mar 11, 2014 12:02 am    Post subject: Reply with quote

Hi Tech Support ,

Can you come in a web-ex session to check it and tell me whether the issue is with the modem or any thing else.


Back to top
View user's profile
OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US

PostPosted: Tue Mar 11, 2014 7:25 am    Post subject: Reply with quote

Is this a USB modem? If so - you are likely having issues with the Windows USB-COM port drivers.

Try this:

Can you access the modem via Hyperterminal or PuTTY?



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> NotePager Pro Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin