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modemhead
Joined: 03 Jan 2014
Posts: 18
Location: NY
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 Posted: Tue Feb 25, 2014 12:51 pm Post subject: Pagegate Service hangs |
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In the last couple of weeks I've noticed that the PageGate service hangs.
There's nothing obvious indicating that the service failed. The only way I can see that it's not working is because I'm not getting the SMS notifications that my monitoring system passes through Pagegate.
The Windows Service shows it's running ok.
The monitoring interface also shows no issues.
When I try to open the admin interface I get an error message (unfortunately I didn't note it down). I was expecting to find this error in the application event logs, but I only see logs of when PageGate starts.
Only when I go to Services and restart will Pagegate start working ok. All the SMS messages that had been generated since whenever it crashed are sent out.
Any suggestions for how to address this?
Otherwise, I may have to set up a task that restarts that service daily. Kind of silly, but...
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue Feb 25, 2014 12:57 pm Post subject: |
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| What version of PageGate are you using and on which Operating System? |
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modemhead
Joined: 03 Jan 2014
Posts: 18
Location: NY
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| Posted: Tue Feb 25, 2014 1:04 pm Post subject: |
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I'm running version 6.0.15
Windows Server 2008R2.
This is happening more often than I thought. I actually just got the message (last time I had seen it was a couple of days ago).
There's an initial window displaying:
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Loading PG Admin -- Please Wait
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That fails and another window shows the following message:
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Excessive database errors: 3050 Could not lock file. in Procedure: main Program Halted
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I checked the status of the services. They were
Service name || Status || Start up type
PageGate || Started || Automatic
PageGateConnector1 || Started || Manual
PageGate GetAscii || Started || Manual
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue Feb 25, 2014 1:06 pm Post subject: |
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When you run the PG Admin, right click on the shortcut and use the "Run As Administrator" option, otherwise the 3050 error will spawn. The 3050 shouldn't have anything to do with the actual PG Server's functionality, though.
If you would, please email the *.log files from the c:\PageGateData\Logs\ directory to support at notepage dot com and provide me with the last date/time the server stopped paging. |
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Tue Feb 25, 2014 4:19 pm Post subject: |
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When it was installed - was the machine logged in as "ADMINISTRATOR" or as a user with administrative rights?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue Feb 25, 2014 4:28 pm Post subject: |
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| Update: The issue was that the GetAscii module was running in trial mode. |
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modemhead
Joined: 03 Jan 2014
Posts: 18
Location: NY
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| Posted: Wed Feb 26, 2014 11:34 am Post subject: |
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I'm working with sales on the get ascii module, but I'd like to ask further about this. If it's beyond the scope of this support forum, pls disregard.
We bought the PageGate $150 license. It seems to include the PG Server module, PG Admin module and PG Monitor module. But what can you do with this if there are no connectors available?
I guess the question is what can I do with the basic $150 Page Gate license?
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NotePage Sales
Site Admin
Joined: 23 Apr 2004
Posts: 265
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| Posted: Wed Feb 26, 2014 12:03 pm Post subject: |
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One connector is included when you purchase PageGate. Are messages being sent out successfully by PageGate using your modem?
More people purchase at least one PageGate Interface such as the GetAscii module, GUI Client, etc. The Interfaces are priced individually depending on what your requirements are.
_________________
NotePage Sales
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Wed Feb 26, 2014 2:09 pm Post subject: |
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The $150 license includes 1 connector, ADMIN, and Monitor. It also contains a database limited to 5 recipients total._________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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