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bschroeder
Joined: 13 Dec 2013
Posts: 5
Location: California
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 Posted: Fri Dec 13, 2013 4:38 pm Post subject: Problems with Verizon |
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| We have been using the SMTP protocol for Verizon with the 10 digit number@vtext.com. It worked great until a week ago and now all the Verizon members in our system get rejected. Did Verizon change something? Anyone have any ideas or a workaround?
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Fri Dec 13, 2013 4:40 pm Post subject: |
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| This may sound like a bit of a random question but by chance are you on Charter Internet for your Internet Service? |
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bschroeder
Joined: 13 Dec 2013
Posts: 5
Location: California
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| Posted: Fri Dec 13, 2013 4:44 pm Post subject: |
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| We have Wave Cable as our internet provider
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Fri Dec 13, 2013 4:50 pm Post subject: |
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If you would, run this test for me:
1) In Windows, run a Command Prompt.
2) In the Command Prompt, type the following and hit enter:
telnet smtp-bb.vtext.com 25
Let me know what the response is, please. |
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bschroeder
Joined: 13 Dec 2013
Posts: 5
Location: California
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| Posted: Fri Dec 13, 2013 4:57 pm Post subject: |
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| 'telnet' is not recognized as an internal or external command, operable program or batch file
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Fri Dec 13, 2013 5:08 pm Post subject: |
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Ah, we need to enable the telnet client:
1) In Windows, go in to the Control Panel.
2) Open Programs and Features.
3) On the left hand side, click on "Turn Windows Features on/off"
4) Put a check in Telnet Client.
5) Click on Install or OK.
After the Telnet Client is enabled, re-run the test, please. |
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bschroeder
Joined: 13 Dec 2013
Posts: 5
Location: California
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| Posted: Fri Dec 13, 2013 5:17 pm Post subject: |
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220 njbrspamp2.vtext.com ESMTP
421 Exceeded allowable connection time, disconnecting.
Connection to host lost.
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Sun Dec 15, 2013 12:32 pm Post subject: |
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Interesting, that response means the messages should be going through. If you would, verify PageGate's DNS settings against the OS:
1) In Windows, go in to the Control Panel.
2) In the Control Panel, go in to Network and Sharing.
3) On the left hand side, click on "Change adapter settings"
4) Right click on Local Area Connection, left click on Status.
5) Click on Details.
6) Write down what it reports the DNS Servers are.
7) Open the PG Admin.
8) Go to Connectors - Global - SMTP.
9) Make sure that DNS 1 and DNS 2 match what you wrote down in Step 6. |
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bschroeder
Joined: 13 Dec 2013
Posts: 5
Location: California
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| Posted: Wed Dec 18, 2013 5:57 pm Post subject: |
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| That was the problem. For some reason it had bad IP addresses in the settings
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