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jeremyd



Joined: 03 Dec 2013
Posts: 5
Location: Melbourne

PostPosted: Tue Dec 03, 2013 5:32 pm    Post subject: pagegate and solarwinds npm Reply with quote

hi guys, I am currently evaluating the pagegate intergration with solarwinds advanced alert manager,

when I test fire an alert I get the following in the pg monitor log file

the structure of the .asc file that solarwinds creates look like the following


jeremy_drossinis
OMXIT
test alert

in the pagegate server log I get
message rejected, Recipient: from: . Source C:\pagegate\bad\temp19705.122,

when I go the the above file, the file is blank.


I get the same result when I drop a normal text file in the monitoring directory of page gate

the server is running windows server 2008 r2 x64

thanks for your help in advance


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Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Wed Dec 04, 2013 8:20 am    Post subject: Reply with quote

What directory do you have set as the Polling Directory for the GetAscii module?

Also, do you have a recipient in PageGate named jeremy_drossinis ?



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jeremyd



Joined: 03 Dec 2013
Posts: 5
Location: Melbourne

PostPosted: Wed Dec 04, 2013 4:31 pm    Post subject: pagegate and solarwinds npm Reply with quote

pagegate is polling C:\pagegate\

there is a recipient called jeremy_drossinis

it looks like that it can not read the .asc file.

because when it moves the file to C:\pagegate\bad

the file is completely empty


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Tech Support



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PostPosted: Wed Dec 04, 2013 4:32 pm    Post subject: Reply with quote

That's a bit odd. Just to verify, do you have anything in the Interfaces - GetAscii - Advanced Polling - Files table?



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jeremyd



Joined: 03 Dec 2013
Posts: 5
Location: Melbourne

PostPosted: Wed Dec 04, 2013 4:36 pm    Post subject: Reply with quote

currently I do not,


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Tech Support



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PostPosted: Wed Dec 04, 2013 4:40 pm    Post subject: Reply with quote

That's really odd. If you would, please email a copy of the file you're processing (or an example of it) to support at notepage dot com so we can take a look at it. Also, if you would, please email the logs from the c:\PageGateData\Logs\ folder.



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