NotePage, Inc. Forum Index

WCTP to Metrocall

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support
View previous topic :: View next topic  
Author Message
dpellerin



Joined: 14 Jan 2004
Posts: 22

PostPosted: Thu Jun 17, 2004 1:47 pm    Post subject: WCTP to Metrocall Reply with quote

About 6 months ago when we were testing PageGate we were able to sent WCTP messages to Metrocall. Now that I've installed the full product I am getting errors that say "invalid response from host".

Anyone else out there sending messages to Metrocall using WCTP?

Thanks

Dana


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4243

PostPosted: Thu Jun 17, 2004 2:39 pm    Post subject: Reply with quote

Dana,

Ensure you are using the correct host address in your Carrier settings:

wctp.metrocall.com/wctp



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
dpellerin



Joined: 14 Jan 2004
Posts: 22

PostPosted: Fri Jun 18, 2004 4:05 pm    Post subject: Reply with quote

Yep, I checked that. It appears to get a bad response the first time and then no response after that. i know I can connect because I can go out to a command line and telnet to thier server on port 80 and get a response. So I'm not exactly sure where to start troubleshooting. The error messages I get are:

6/18/2004 2:00:07 PM ========================================
6/18/2004 2:00:07 PM Start connection to carrier: Metrocall-WCTP
6/18/2004 2:00:07 PM Send using WCTP protocol
6/18/2004 2:00:07 PM ----------------------------------------
6/18/2004 2:00:07 PM Working on message to: metrocallwctp from: WebMaster
6/18/2004 2:00:07 PM Formatting message
6/18/2004 2:00:07 PM Message contained in single packet
6/18/2004 2:00:07 PM Sending message to wctp.metrocall.com/wctp
6/18/2004 2:00:08 PM Invalid response from host
6/18/2004 2:00:08 PM Failed Attempt Stn:1 To:metrocallwctp Frm:WebMaster File:page.36 Msg:This is a test

6/18/2004 2:00:43 PM ========================================
6/18/2004 2:00:43 PM Start connection to carrier: Metrocall-WCTP
6/18/2004 2:00:43 PM Send using WCTP protocol
6/18/2004 2:00:43 PM ----------------------------------------
6/18/2004 2:00:43 PM Working on message to: metrocallwctp from: WebMaster
6/18/2004 2:00:43 PM Formatting message
6/18/2004 2:00:43 PM Message contained in single packet
6/18/2004 2:00:43 PM Sending message to wctp.metrocall.com/wctp
6/18/2004 2:01:13 PM No response from host
6/18/2004 2:01:13 PM Failed Attempt Stn:1 To:metrocallwctp Frm:WebMaster File:page.36 Msg:This is a test


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4243

PostPosted: Fri Jun 18, 2004 8:16 pm    Post subject: WCTP to Metrocall Reply with quote

I would like to have you turn on debugging information in the dialer log so we can get a better idea of what the response from Metrocall is. Please follow these directions:

1. In the PageGate program folder create a new file and name it 'modem.dbg'
1a. The contents don't matter, the file just has to exist
1b. Make sure Windows doesn't add any additional extensions behind .dbg
2. Stop PageGate
3. Restart PageGate

You should now see more in the dialer log. Please post the new information back here so we can take a look.

Note: Feel free to blank out any pager ID numbers you don't want posted in public.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
dpellerin



Joined: 14 Jan 2004
Posts: 22

PostPosted: Mon Jun 21, 2004 10:26 am    Post subject: Reply with quote

Ok, I'm getting an error page returned... and it's from my proxy server! See below:

6/21/2004 8:12:56 AM Module Stopped
6/21/2004 8:13:17 AM Module Started
6/21/2004 8:13:21 AM Time synchronized with scheduler
6/21/2004 8:13:28 AM ========================================
6/21/2004 8:13:28 AM Start connection to carrier: Metrocall-WCTP
6/21/2004 8:13:28 AM Send using WCTP protocol
6/21/2004 8:13:28 AM ----------------------------------------
6/21/2004 8:13:28 AM Working on message to: metrocallwctp from: WebMaster
6/21/2004 8:13:28 AM Formatting message
6/21/2004 8:13:28 AM Message contained in single packet
6/21/2004 8:13:28 AM Sending message to wctp.metrocall.com/wctp
6/21/2004 8:13:28 AM Sent:
6/21/2004 8:13:28 AM <?xml version="1.0"?>
6/21/2004 8:13:28 AM <!DOCTYPE wctp-Operation SYSTEM "http://dtd.wctp.org/wctp-dtd-v1r1.dtd">
6/21/2004 8:13:28 AM <wctp-Operation wctpVersion="wctp-dtd-v1r1">
6/21/2004 8:13:28 AM <wctp-SubmitClientMessage>
6/21/2004 8:13:28 AM <wctp-SubmitClientHeader submitTimestamp="2004-06-21T15:13:28">
6/21/2004 8:13:28 AM <wctp-ClientOriginator senderID="WebMaster@communitymedical.org" />
6/21/2004 8:13:28 AM <wctp-ClientMessageControl preformatted="true" />
6/21/2004 8:13:28 AM <wctp-Recipient recipientID="XXXXXX" />
6/21/2004 8:13:28 AM </wctp-SubmitClientHeader>
6/21/2004 8:13:28 AM <wctp-Payload>
6/21/2004 8:13:28 AM <wctp-Alphanumeric>1:WebMaster:This is a test</wctp-Alphanumeric>
6/21/2004 8:13:28 AM </wctp-Payload>
6/21/2004 8:13:28 AM </wctp-SubmitClientMessage>
6/21/2004 8:13:28 AM </wctp-Operation>
6/21/2004 8:13:29 AM Received:
6/21/2004 8:13:29 AM <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
6/21/2004 8:13:29 AM <HTML dir=ltr><HEAD><TITLE>The page cannot be displayed</TITLE>
6/21/2004 8:13:29 AM <STYLE>A:link {
6/21/2004 8:13:29 AM FONT: 8pt/11pt verdana; COLOR: #ff0000
6/21/2004 8:13:29 AM }
6/21/2004 8:13:29 AM A:visited {
6/21/2004 8:13:29 AM FONT: 8pt/11pt verdana; COLOR: #4e4e4e
6/21/2004 8:13:29 AM }
6/21/2004 8:13:29 AM </STYLE>
6/21/2004 8:13:29 AM
<META content=NOINDEX name=ROBOTS>
6/21/2004 8:13:29 AM <META http-equiv=Content-Type content="text-html; charset=Windows-1252">
6/21/2004 8:13:29 AM
<META content="MSHTML 5.50.4522.1800" name=GENERATOR></HEAD>
6/21/2004 8:13:29 AM <BODY bgColor=#ffffff>
6/21/2004 8:13:29 AM <TABLE cellSpacing=5 cellPadding=3 width=410>
6/21/2004 8:13:29 AM <TBODY>
6/21/2004 8:13:29 AM <TR>
6/21/2004 8:13:29 AM <TD vAlign=center align=left width=360>
6/21/2004 8:13:29 AM <H1 style="FONT: 13pt/15pt verdana; COLOR: #000000"><!--Problem-->The page
6/21/2004 8:13:29 AM cannot be displayed</H1></TD></TR>
6/21/2004 8:13:29 AM <TR>
6/21/2004 8:13:29 AM <TD width=400 colSpan=2><FONT
6/21/2004 8:13:29 AM style="FONT: 8pt/11pt verdana; COLOR: #000000">There is a problem with the
6/21/2004 8:13:29 AM page you are trying to reach and it cannot be displayed.</FONT></TD></TR>
6/21/2004 8:13:29 AM <TR>
6/21/2004 8:13:29 AM <TD width=400 colSpan=2><FONT
6/21/2004 8:13:29 AM style="FONT: 8pt/11pt verdana; COLOR: #000000">
6/21/2004 8:13:29 AM <HR color=#c0c0c0 noShade>
6/21/2004 8:13:29 AM
<P>Please try the following:</P>
6/21/2004 8:13:29 AM <UL>
6/21/2004 8:13:29 AM <LI>Click the Refresh button,
6/21/2004 8:13:29 AM or try again later.<BR>
6/21/2004 8:13:29 AM <LI>Open the Web site
6/21/2004 8:13:29 AM home page, and then look for links to the information you want.
6/21/2004 8:13:29 AM <LI>If you typed the page address in the Address bar, make sure that it
6/21/2004 8:13:29 AM is spelled correctly.<BR>
6/21/2004 8:13:29 AM <LI>Verify that the Internet access policy on your network allows you
6/21/2004 8:13:29 AM to view this this page.</LI>
6/21/2004 8:13:29 AM <LI>If you believe you should be able to view this directory or page,
6/21/2004 8:13:29 AM please contact the Web site administrator by using the e-mail address or
6/21/2004 8:13:29 AM phone number listed on the Web site
6/21/2004 8:13:29 AM home page. </LI></UL>
6/21/2004 8:13:29 AM <H2 style="FONT: 8pt/11pt verdana; COLOR: #000000">HTTP 407 Proxy Authentication Required - The ISA Server requires authorization to fulfill the request. Access to the Web Proxy service is denied. (12209)<BR>Internet Security and Acceleration Server</H2>
6/21/2004 8:13:29 AM <HR color=#c0c0c0 noShade>
6/21/2004 8:13:29 AM
<P>Technical Information (for support personnel)</P>
6/21/2004 8:13:29 AM <UL>
6/21/2004 8:13:29 AM <LI>Background:<BR>The gateway could not retrieve the requested page.<P></P></LI>
6/21/2004 8:13:29 AM <LI>ISA Server: FCHAP080.cmcinet.org<BR>
6/21/2004 8:13:29 AM Via: <BR><BR>Time: 6/21/2004 3:13:28 PM GMT
6/21/2004 8:13:29 AM </LI></UL></FONT></TD></TR></TBODY></TABLE></BODY></HTML>
6/21/2004 8:13:29 AM Invalid response from host
6/21/2004 8:13:29 AM Failed Attempt Stn:1 To:metrocallwctp Frm:WebMaster File:page.44 Msg:This is a test

6/21/2004 8:13:29 AM ----------------------------------------
6/21/2004 8:13:29 AM Working on message to: metrocallwctp from: WebMaster
6/21/2004 8:13:29 AM Formatting message
6/21/2004 8:13:29 AM Message contained in single packet
6/21/2004 8:13:29 AM Sending message to wctp.metrocall.com/wctp
6/21/2004 8:13:29 AM Sent:
6/21/2004 8:13:29 AM <?xml version="1.0"?>
6/21/2004 8:13:29 AM <!DOCTYPE wctp-Operation SYSTEM "http://dtd.wctp.org/wctp-dtd-v1r1.dtd">
6/21/2004 8:13:29 AM <wctp-Operation wctpVersion="wctp-dtd-v1r1">
6/21/2004 8:13:29 AM <wctp-SubmitClientMessage>
6/21/2004 8:13:29 AM <wctp-SubmitClientHeader submitTimestamp="2004-06-21T15:13:29">
6/21/2004 8:13:29 AM <wctp-ClientOriginator senderID="WebMaster@communitymedical.org" />
6/21/2004 8:13:29 AM <wctp-ClientMessageControl preformatted="true" />
6/21/2004 8:13:29 AM <wctp-Recipient recipientID="XXXXXX" />
6/21/2004 8:13:29 AM </wctp-SubmitClientHeader>
6/21/2004 8:13:29 AM <wctp-Payload>
6/21/2004 8:13:29 AM <wctp-Alphanumeric>1:WebMaster:This is a test</wctp-Alphanumeric>
6/21/2004 8:13:29 AM </wctp-Payload>
6/21/2004 8:13:29 AM </wctp-SubmitClientMessage>
6/21/2004 8:13:29 AM </wctp-Operation>
=============================================

I had my network guys open a port on the firewall for outgoing traffic from this machine. That's why I can telnet directly to the metrocall server on port 80 and get the correct response.

Is PageGate picking up our proxy settings somehow?

Dana


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4243

PostPosted: Mon Jun 21, 2004 11:25 am    Post subject: Reply with quote

PageGate does use the machine's Proxy settings.

The ISA Firewall Server appears to be looking for some type of authentication before serving the request sent by PageGate.

I found a link concerning ISA Firewall Clients that may apply:

http://www.microsoft.com/resources/documentation/isa/2000/enterprise/proddocs/en-us/isadocs/cmt_wspclient.mspx



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> PageGate Support All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin