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1freediver
Joined: 17 May 2012
Posts: 3
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 Posted: Thu May 17, 2012 6:59 pm Post subject: Pagegate on different server to PRTG - Paging via getascii |
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Howdy,
I have configured pagegate and PRTG to try generate pager messages via getascii out to an external modem. Followed all directions and for the getascii EXE polling directory its pointed at the PRTG server via fileshare.
running a test notification with sendpage32 as instructed with parameter;
3 PRTG [%sitename] %device %name %status %down (%message)
(User 3 setup in pagegate)
It just appears to disappear and no indication its received on the pagegate server. Any way I can check whats failing, or is there an alternate configuration or step for remote pagegate servers from the prtg server?
Fantastic documentation and video help btw. I spent a whole week some years ago trying to integrate Alarmpoint with BMC.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Thu May 17, 2012 7:24 pm Post subject: |
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Is the directory that GetAscii is referencing on the PageGate server or is it a mapped drive/UNC path to a different system?
When the file disappears but isn't processed, it's usually a permissions issue related to trying to read in from a network location but I wanted to verify first. |
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1freediver
Joined: 17 May 2012
Posts: 3
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| Posted: Thu May 17, 2012 7:27 pm Post subject: |
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Correct the EXE folder location that getascii refers to is on the PRTG server.
I simply mapped a drive through to the PRTG install location.
and just confirming pagegate running as a service, and getascii module running. PG Monitor up on screen and server, getascii, client, connections and connector all in green and cycling as I guess you would expect.
Have already tested pagegate out to pager notification ok, so its just this integration bit im struggling with.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Fri May 18, 2012 8:03 am Post subject: |
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Okay, what you'll want to do is change the path from the mapped drive to the UNC path. Windows Services aren't logon dependent, mapped drives are. Not that this is causing the problem but it would be another problem you'd run in to later.
Also, by default, Windows services use the built in System Account which has little or no network permissions. So, to fix the issue you're running in to now, go in to your Services list in Windows and go in to the Properties of the PageGate GetAscii Service. Then go under the Log On tab and specify an administrative set of credentials you know has full permissions to that network location. |
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1freediver
Joined: 17 May 2012
Posts: 3
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| Posted: Mon May 21, 2012 7:49 pm Post subject: |
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So after a fair bit of chin scratching and rechecking all our configs and the suggestions above....
still no joy on pagegate picking up the files off the PRTG server dir. I tested them manually via a copy and paste into an alternate dir on the pagegate server and zing off they go.
so for the purposes of our testing - I confirmed what was needed. there is a whole network layer and firewall between those two servers and it was probably to do with that - although out log checking couldn't identify any issues.
cheers for help.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue May 22, 2012 8:53 am Post subject: |
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| Check the permissions on the folder shared on the PRTG Server. Try creating a specific network account and grant that account full control of the directory in the Security and Sharing properties. Then assign that account to the GetAscii Service and let's see if it's able to read the data in. |
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