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Kedron
Joined: 10 Feb 2012
Posts: 4
Location: UK
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 Posted: Fri Feb 10, 2012 11:54 am Post subject: Crash when configuring Modem |
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Hi I am a SolarWinds consultant and have a customer who is having problems with Note Pager Pro trying to configure his installed modem for SolarWinds Alerts.
Windows has given COM 3 to the modem and it seems to be installed ok. When trying to use the Modem configuration wizard it searches the COM ports 1... 2.... 3.... 4.... and then just crashes.
I have no experience with Note Pager, so looking for help....
Any ideas?
Thanks
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Tech Support
Joined: 25 Aug 2003
Posts: 4334
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| Posted: Fri Feb 10, 2012 12:00 pm Post subject: |
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| Rather than let the modem wizard try to find the modem automatically, go in to Tools - Settings - Modem and manually set it to Modem Port 3, then apply that change. |
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Kedron
Joined: 10 Feb 2012
Posts: 4
Location: UK
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| Posted: Fri Feb 10, 2012 12:03 pm Post subject: |
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| I will give it a try and let you know. many thanks
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Kedron
Joined: 10 Feb 2012
Posts: 4
Location: UK
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| Posted: Thu Feb 23, 2012 4:43 am Post subject: |
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Sorry this has been so long in coming back to you.
When we set the com port manually we get:
Is the carrier setup correct? But the Modem and GSM device is also setup and working.
Any other ideas?
Thanks
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Tech Support
Joined: 25 Aug 2003
Posts: 4334
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| Posted: Thu Feb 23, 2012 9:10 am Post subject: |
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Kedron,
If you tried to attach something to your forum post, it didn't come through. What message are you receiving? |
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Kedron
Joined: 10 Feb 2012
Posts: 4
Location: UK
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| Posted: Thu Feb 23, 2012 11:01 am Post subject: |
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Hi
The message we get is the question; Is your Carrier set up correct?
But as I say; the Modem and GSM device is setup and working.
Thanks
Phil
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