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rluk
Joined: 21 Oct 2011
Posts: 4
Location: USA
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 Posted: Fri Oct 21, 2011 11:30 am Post subject: Pagegate v5 stop working after domain controller reboot |
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We patch our domain controller every month. Everytime when we reboot the DCs the Pagegate stop working. We have 5 DCs Reboot the Pagegate server will fix the problem. Any idea or solution?
Thanks,
Rodney
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Fri Oct 21, 2011 1:07 pm Post subject: |
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Are you running as an APPLICATION or as a SERVICE?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Fri Oct 21, 2011 1:09 pm Post subject: |
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Rodney,
That's a bit odd, though I don't necessarily know that it has directly to do with PageGate. PageGate just references whatever DNS or SMTP server you tell it to use. If those servers become unavailable, it could be that the network controller on the system is losing the connection or DNS needs to be refreshed? That's where I'd look first. |
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rluk
Joined: 21 Oct 2011
Posts: 4
Location: USA
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| Posted: Fri Oct 21, 2011 3:30 pm Post subject: |
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The Pagegate is running as a service.
How can I check where is the DNS configuration in the Pagegate?
I will try to create a script on the DC whenever it gets reboot, it will send a command to refresh the DNS on the pagegate server.
Thanks for your help!
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Fri Oct 21, 2011 3:35 pm Post subject: |
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| Go in to the PageGate Admin and go to the Connectors - Global - SMTP section. PageGate only references those for SMTP delivery, though, which is different than what you're talking about. Any time PageGate goes to send a message, it just references whatever the network adapter has configured. |
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rluk
Joined: 21 Oct 2011
Posts: 4
Location: USA
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| Posted: Fri Oct 21, 2011 3:47 pm Post subject: |
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Is it possible if I use IP instead of DNS name for the SMTP server setting? That will by pass the DNS issue.
Thanks
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Fri Oct 21, 2011 3:48 pm Post subject: |
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| Well, Pagegate doesn't reference DNS names at all. It always references the DNS IP's. |
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rluk
Joined: 21 Oct 2011
Posts: 4
Location: USA
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| Posted: Fri Oct 21, 2011 4:27 pm Post subject: |
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You are correct. It is set to IP for the DNS server.
I dig into the last night's log. I find this in the PGDAIL1 log.
"[b]10/20/2011 10:28:06 PM Program Halted. Database error: 3146 ODBC--call failed. in Procedure: repeat_timer
10/20/2011 10:28:06 PM Module Stopped[/b]"
It was around the time I reboot the DC servers.
Any idea?
Thanks for all your help.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Fri Oct 21, 2011 4:48 pm Post subject: |
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| Just out of curiosity, what do you have set for the Pagegate database folder? To check, go in to the PageGate Admin and go to the Program - Settings section. |
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