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medicc21
Joined: 25 Mar 2011
Posts: 12
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 Posted: Wed Jun 08, 2011 1:31 pm Post subject: Cannot text to ATT recipients |
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| Ok, new problem that just started today. We are no longer able to send text messages to our ATT recipients throught PageGate. All other recipients are working fine, just our ATT phones. I was able to send text messages to the ATT recipients through Google if that helps. We have not changed anything on the server end. Any suggestions?
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Wed Jun 08, 2011 1:38 pm Post subject: |
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What protocol are you using?
If SMTP - what does the debug level connector log showing? Are the messages being maeked "successful" or are they failing?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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medicc21
Joined: 25 Mar 2011
Posts: 12
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| Posted: Wed Jun 08, 2011 1:49 pm Post subject: |
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SMTP
It does not seem to even be opening the connector for ATT. We see Sprint, Verizon etc in the log, but not even an attempt for ATT.
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Wed Jun 08, 2011 1:54 pm Post subject: |
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Curious - "It does not seem to even be opening the connector for ATT"
1) Make sure your carrier is set to use SMTP
2) Make sure the intended recipient is pointed at the correct carrier
3) Make sure the recipient EMAIL format is correct (10digit@txt.att.net)
4) Make sure "SEND SUBJECT" is checked
5) Make sure "Alpha" is checked
Post results_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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medicc21
Joined: 25 Mar 2011
Posts: 12
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| Posted: Wed Jun 08, 2011 2:02 pm Post subject: |
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| Affirmative on all counts- still no luck. It had been working fine as of yesterday.
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Wed Jun 08, 2011 2:05 pm Post subject: |
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Still need to see the logs - can you email them?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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medicc21
Joined: 25 Mar 2011
Posts: 12
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| Posted: Wed Jun 08, 2011 2:08 pm Post subject: |
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| PGDial1 on the way
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Wed Jun 08, 2011 2:29 pm Post subject: |
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| Thanks for hopping in on this one, OzCom. Just as a sidenote, if you'd also like to email a copy of the log to support at notepage dot com, I can have a look at it to see if I can figure out what's happening with your messages as well. |
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Wed Jun 08, 2011 2:31 pm Post subject: |
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logs received (one on the way to support) - no attempts seen in PGDial1.log - further info requested_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Wed Jun 08, 2011 2:39 pm Post subject: |
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| If you go into the settings of Connector 1 in the Admin, do you have anything set for Dedicated Carrier? |
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medicc21
Joined: 25 Mar 2011
Posts: 12
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| Posted: Wed Jun 08, 2011 2:49 pm Post subject: |
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| No, it is set to (none)
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Wed Jun 08, 2011 2:51 pm Post subject: |
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| Hmm... well, since the log didn't have any AT&T transactions in it, please try to send a few messages out to someone on AT&T and then resend the pgdial1.log |
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