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vpepe
Joined: 23 May 2011 Posts: 5 Location: NY Presbyterian Hospital EMS
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Posted: Mon May 23, 2011 12:08 pm Post subject: Character Count |
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It seems, when my staff types a message that has a high number of characters, the message doesn't come fully through. It gets cut off. This is happening no matter if it is going to an email,pager, and or text. Does anyone know why it happens and how to correct this?
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OzCom
Joined: 22 Oct 2003 Posts: 1121 Location: US
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Posted: Mon May 23, 2011 12:30 pm Post subject: |
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What do you have for a limit in both the carrier and the recipient?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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vpepe
Joined: 23 May 2011 Posts: 5 Location: NY Presbyterian Hospital EMS
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Posted: Mon May 23, 2011 1:58 pm Post subject: |
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240
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Tech Support
Joined: 25 Aug 2003 Posts: 4351
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Posted: Mon May 23, 2011 1:59 pm Post subject: |
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The max number of characters for an SMS is 160. So, set the carrier limit to 160 and the recipient limit anything above 160 and the program will split long messages into blocks of 160. |
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vpepe
Joined: 23 May 2011 Posts: 5 Location: NY Presbyterian Hospital EMS
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Posted: Mon Jun 06, 2011 7:37 am Post subject: |
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I changed it to 160 for carrier and recipient, it is still happening.
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Tech Support
Joined: 25 Aug 2003 Posts: 4351
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Posted: Mon Jun 06, 2011 8:05 am Post subject: |
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Right, that's because you changed it for both. If you set both the carrier and the recipient's max characters to 160, that tells the program that it should never send more than 160 characters to anyone and will truncate the messages.
Leave the carrier max characters at 160.
Set the recipients' max characters to anything over 160. |
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